Customer Service Sales

Najma Ashrafi

*****.**@*****.***

647-***-****

QUALIFICATIONS & SKILLS

• Excellent organizational, communication and teamwork skills

• Outstanding record of achievements in meeting targets

• Computer literate (Photoshop, Illustrator, Word, Excel, PowerPoint, Outlook and

Internet search)

EMPLOYMENT EXPERIENCE

RC4 Toronto, Canada 2013- Present

(Ryerson Centre for Cloud & Context-Aware Computing)

• Handle all social media websites

• Create demos for presentations and meetings

• Plan and organize events

• Provide aid to all employees (Travel accommodation, schedules)

The Butik – Dubai, UAE 2013 (Contract)

Senior Manager

• Monitored budget spending by constantly updating the expense and sales reports

• Planned and managed events and pop up shops

• Managed product updates on the website

• Identified new potential designers

• Organized and managed photo-shoots

• Prepared promotional material

SOLA Collection – Dubai, UAE 2012-2013

Marketing Director

• Handle all social media websites effectively and build a strong fan base

• Analyze and manage international market and stock control

• Establish and maintain a relationship with key media personnel

• Approach potential boutiques and media outlets

• Organize and manage events

• Build and maintain a strong client database

SOULNIDUS LTD – Toronto, Canada 2010-2013

Head of Marketing

• Handled social media websites effectively by making sure everything is up to date

• Effectively organized international campaigns, sent out newsletters and updated the

mailing list

• Organized promotional packages, press releases

Bazaar Marketing & Communications Inc. – Toronto, Canada 2009-2010

Marketing Assistant

• Provided aid to the employees (Booking travel tickets and Hotel)

• Prepared vacancy announcements

• Interviewed and hired people who benefited the company

• Maintained and updated Project, Client and CRM database

Elizabeth Arden Inc. – Toronto, Canada 2007-2008

Sales Assistant

• Analyzed and clarified customers’ needs and resolved customer complaints

• Increased the sales by providing excellent customer service and facilitated potential

sales

• Maintained a very good performance level above quarterly assigned Individual and

branch sales goals

Mississauga Board of Trade – Mississauga, Canada 2007

Receptionist

• Answered phones, managed mail and handled visitors

• Responded to email and fax inquiries

• Certified documents, drafted correspondence and booked appointments

EDUCATION

M iddlesex University 2 011 -

2013

First Class Honours, BA Business and Marketing

University of Toronto 2010-2011

Studies in Management

Sheridan College 2008-2010

Advanced Diploma in Business Administration – Marketing (honour graduate)

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