Customer Service Sales

Mark Langlois

** ******* **., **********, **, L*G 4P7, Phone No. 647-***-****

Objective Grow business through sales and aggressive

merchandising.

Experience Retail Sales & Merchandising

June 2007- January 2014 National Importers,

Brampton, ON

Retail sales to accounts within the greater GTA

including Lcl, Metro, Sobeys banners, Walmart and

Independent stores

Managed territory to ensure coverage as required

Merchandise and display product line as required

Travel as needed throughout Ontario

Assist with store relines

Liaise with store management and department

managers to achieve and increase product presence

Re line/re organize product line up for existing

and new brands

Provide competitive sales reporting to Head office

on a variety of product lines

Knowledge of a variety of reporting systems i.e.

BDSM, Summatec Sales Support Systems and Windows

office bundle

P/T Receiver/Assistant manager

September 2006-July 2007 Food Basics, Georgetown,

ON

Accurately receive and deliver stock to departments

Manage evening and weekend staff and store closing

Resolve customer issues

Stained glass Artist

September 2003-Ongoing Self Employed, Georgetown,

ON

Design and fabricate custom stained glass windows

Restoration of antique stained glass

Freelance work within three studios

Customer Service Manager

1997-2003 AT&T Canada/Primus, Toronto, ON

Proactively managed customer service associates in

an Inbound Residential Call Center

Resolved escalated dispute issues on behalf of AT&T

with the CRTC

Provided on going statistical information to senior

management

Education Algonquin College, Ottawa, ON

Radio Television Arts

Focus on corporate communications

Interests Stained glass and design, Home renovations,

Tropical fish

References References are available on request.

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