Customer Service Data Entry

B OBBY M C G A HAN

972-***-**** ************@*****.***

AREAS OF PROFICIENCY

Data Entry Purchase Order Processing SAP

Call Center Customer Service Microsoft Excel

Communication Skills Computer Skills File Management

Automotive Leases Microsoft Word Administrative Audits

Technical Support

PROFESSIONAL EXPERIENCE

BECTON DICKINSON, SAN ANTONIO, TX

Procurement Administrator (Contractor) December 2013 to Present

Recruited to assist with the migration of procurement data from SAP 4.0 to SAP 6.0.

Implemented project plan for migrating purchasing document using SAP resulting in the successful

completion of project milestones.

Responsible for handling data entry, processing purchase order adjustments and performing document

audits.

Additional duties included contacting vendors to obtain invoices, closing and finalizing purchase order s

and maintaining excel spreadsheets for data entry updates.

HYUNDAI CAPITAL AMERICA, PLANO, TX

Customer Service Representative, October 2012 to August 2013

Responded in a professional manner by phone, mail, email or fax to consumers, dealers and regional

field staff as needed in the resolution of customer concerns.

Exercised open and timely communication with the Manager and various departments with regard to

any critical customer cases.

Utilize available case information as a basis to further investigate and an alyze case facts, customer

allegations and the findings of the field including dealership, and senior staff to reach a fair and equitable

resolution with the consumer.

T-MOBILE USA Frisco, TX

Senior Technical Support Representative, July 2007 to June 2012

Provided technical support to users by researching and answering questions; troubleshooting problems

and guiding client through corrective steps.

Interacted with customers to provide and process information in response to inquiries, concerns, and

requests about products and services.

Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’

business.

RANDSTAD Irving, TX

Data Entry and Imaging Clerk, October 2005 to July 2007

Accurately process and recorded account transactions using a computer and designated tracking

software.

Daily functions included preparing data entry for computer entry, maintaining databases, account and

customer data, in addition to processing customer source documents.

Maintained data file requirements while ensuring security of information by testing customer accounts

and verifying system upgrades and changes.

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SPHERION McKinney, TX

Warehouse Lead, December 2004 to October 2005

Responsible for verifying and maintaining records on incoming and outgoing shipments and the

preparation of items for shipment.

Supervised the daily activities of the 15 warehouse associates to ensuring proper procedures were

followed for picking, packing, shipping customer orders, while delivering world class service levels.

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