Human Resources

Debra L. Evans

**** **** ****** ***** ( Memphis, TN 38141 901-***-**** (

******@*********.***

Professional Objective

Human Resources

Highly motivated, energetic human resources professional with financial and

operational experience in supervising personnel planning and coordinating

human resource affairs. Experienced in implementation and administration

of human resource functions to include: on-boarding, terminations,

compensation and benefit administration, unemployment hearings, COBRA,

FMLA, DOT audits, and employee relations. Ability to manage activities

relating to personnel regulations, staffing, recruiting, training, employee

relations, focus groups and mediation. Combines organizational and

communication skills with the ability to work with all levels of people as

an excellent trouble-shooter with the vision to create and improve

processes. Both flexible and versatile, a well-rounded performer committed

to continued excellence.

Core Competencies

Compensation/Benefits . Personnel Management . Employee Relations

Team Builder/Team Player . Strategic Thinker . Process Improvement

education

UNIVERSITY OF MISSISSIPPI - University, MS May, 1998

Bachelor of Business Administration, Major: Banking and Finance GPA: 3.6

WEBSTER UNIVERSITY - Saint Louis, MO August, 2006

Master of Arts, Concentration: Human Resource Management GPA: 3.9

Professional Experience

FEDEX SUPPLY CHAIN- Memphis, Tennessee 2012-Present

HR Representative

. Responsible for the administration, delivery, communication and effective

application of existing and future Human Resources programs including

employee relations, training, total compensation, recruiting, health and

welfare programs, diversity, employee services and other special HR

programs and processes at site locations on an as needed basis.

. Serves as a resource for the FSC management team on more complex employee

relations issues.

. Delivers training related to third party organization avoidance.

. Monitors and recommends new or revised policies and practices in all

areas of human resources management.

. Functions as the point of contact and source of information for employees

on the interpretation of HR policies, programs and procedures to ensure

programs are administered in accordance with the Company's policies and

procedures.

. Recruits and processes employees for hiring and helps determine salary

expectations for new hires

ACCREDO HEALTH INC. - Memphis, Tennessee 2007 - 2012

HR Coordinator/HRIS Analyst

* Examines, verifies and performs accurate and timely entry of new

hire/rehire information, terminations, status changes and other data

required to support HR activities into HRIS.

* Serve as a resource to the Employment, Compensation, Benefit and field HR

team by conducting audits, analysis reviews, quality assurance checks and

balances for national locations.

* Provides high level of customer service internally and externally working

as a liaison between benefit vendors and third-party administrators.

* Conduct exit interviews and identify trends.

* Coordinate, prepare materials and facilitate orientation for new hires.

* Support Corporate HR Directors as necessary to effectively accomplish

organizational objectives.

* Provide custom reports per various organization requirements.

* Maintain Human Resource files, reviews, salary information, benefits, and

organizational changes.

Key Accomplishments:

* Responsible for evaluating, analyzing and maintaining company Human

Resource Information Systems (HRIS).

* Point of contact for all responses to company employee's inquiries and

issues.

* Point of contact for all compensation reviews and acquisition response

data.

JACKSON HEWITT TAX SERVICES - Memphis, Tennessee 2003, 2004 and 2009

Tax Preparer (Seasonal)

* Conducted a thorough in-person interview with potential clients, using

the company's propriety tax software application.

* Provided details to clients concerning appropriate company products and

services.

* Completed all related tax forms in accordance with policies, and in

compliance with legislation and regulations.

* Audited all tax return forms for accuracy and completeness (i.e., client

signatures).

Resolved client complaints, or refers situations to supervisor (as

appropriate) for resolution.

Key Accomplishments:

* Asked to return to seasonal position each year by management.

* Managed customer complaints successfully without escalation to

management.

CON-WAY TRUCKLOAD - Memphis, Tennessee 2004-2007

HR Personnel Supervisor

* Supervised all aspects of HR, including: full cycle recruiting/on-

boarding/terminations/internal transfers/promotions, exit interviews,

compensation and benefit administration, unemployment hearings, COBRA,

leave of absences, DOT audits, coordination and facilitation of new hire

orientation.

* Provided management to personnel and support to operations and human

resource departments.

* Developed and maintained the RFP (Request for Proposal) process for

benefits; managed the vendor relationships of selected venders.

* Track and process all personnel license expirations and training to

include quarterly random selection.

* Responsible for prescreening all driver applicants to include over the

phone and in person interviews.

* Utilized managerial skills and strengths to recruit and retain drivers

and office personnel.

* Ensure all HR methods of practice are in compliance with Federal

mandates/laws.

Key Accomplishments:

* Increased recruiting integration by a 45% margin and save money by

updating addendums to compensation policy.

TRANSPLACE - Memphis, Tennessee 2004-2004

Transportation Coordinator

* Responsible for transactional management of the load bookings, carrier

management, customer relations and problem resolution.

* Coordinated the tracking and tracing of freight for various accounts.

* Kept running totals of expenses for the month; prepared reports including

graphs of sales activity.

* Collecting past due invoices, auditing freight charges and conducting

research.

Key Accomplishments:

* Maintained position through company financial issues.

ACCUSHIP - Memphis, Tennessee 2003-2004

Client Services Analyst

* Used strong interpersonal, sales, and customer service skills to meet

corporate goals for logistics firm.

* Kept running totals of expenses for the month; prepared reports including

graphs of sales activity.

* Collecting past due invoices, auditing freight charges and conducting

research.

Key Accomplishments:

* Utilized accounting skills and training to be successful in role

ROADWAY EXPRESS - Memphis, Tennessee 2000-2003

Linehaul Supervisor/Dock Supervisor

* Provided team development and leadership to coordinate loading/unloading

and cross-dock operations.

* Supervised the switchers and coordinated freight movement.

* Dispatched drivers to various locations within the country.

* Reviewed driver logs and focused dock operations on safety, and ensured

shift production schedules were maintained.

* Counseled and issued disciplinary actions to union and non-union

employees.

Key Accomplishments:

* Successfully managed union and non-union employees.

* Improved turnover rate by 30% last two years of employment.

Computer Skills

Virtual Edge, ADP, KRONOS, AS400, Oracle, SAP, E-Verify, Guardian,

Nucleus, HR Workways, HR Profile, PeopleSoft, Microsoft Office Suites,

TripPak, LME, ICIMs, E-time, Kenexa

WILLING TO RELOCATE

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