Customer Service Project Manager
Resume:
Windy P. Stephens
*** *********** *****, ***** ********, GA 30083-2506 ? 404-***-**** /
E-MAIL: *******@*********.*** (or) *****@***********************.***
Website: www.windystephensministries.org
Professional Business Experience
WSM, Inc. - PO Box 830997 - Stone Mountain, GA 30083-0017
Project Manager of WSM, Inc., a 501(c)(3) Non-profit organization /
888-***-**** 2007-present
Core Competencies:
Manages problem-solving project teams for non-profit organization
Oversees and maintains the support for non-profit organization; oversees
reports and bookkeeping
Acts as Community Outreach Liaison; plans events delivering winning results
Edits and publishes monthly newsletter: Seed of Destiny; insures print
deadlines are met
Produces a weekly television program on WYBU-TV
Developed successful website for non-profit organization
Excellent verbal and written communication skills; motivated by and willing
to accept challenges
Strong analytic ability, presentations skills, leadership skills, and
teamwork skills
Trustworthy organizational, time-management and negotiating skills
Great interpersonal skills with ability to work across both technical and
business lines at any level
Team player, self-motivated, thorough, and accurate in all aspects of work
assignments
Able to learn new systems quickly and multi-task in a fast-paced
environment
Knowledge of PC programs: Word, Excel, PowerPoint, Outlook, Publisher, and
various applications
Certified Notary Public
Professional Association: SHRM (Society for Human Resource Management)
membership
AT&T - 2245 Northlake Pkwy - Tucker, GA 30084-4005
Finance / Collections / Customer Service / Sales / Service Order
2000-2007
Directed the work of 10-12 Collections personnel as acting manager
Facilitated the training of employees
Coordinated meetings and special projects
Managed incoming and outgoing customer contact in call center
Analyzed and researched past and current history of accounts to resolve
complex non-pay issues
Made executive decisions to promote and maintain customer satisfaction
Investigated and maintained confidentiality for sensitive documents
Proven outstanding customer service skills
Education
Shorter University, 2007, B.S. in Management, Lawrenceville, Georgia
Graduating Cumulative GPA: 3.50
Shorter University, 2005, A.S. in Business, Lawrenceville, Georgia
Graduating Cumulative GPA: 3.50
University of Georgia, 2006, Project Management certified (PMI), Athens,
Georgia
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