Customer Service Representative

latonya Hines

Houston, TX

************@*****.*** - 713-***-****

WORK EXPERIENCE

Customer Service Associate

Iqor/Att - Houston, TX - March 2012 to October 2013

Assist new and existing customers with cell phone, Home phone, and cable service. Payments. also trouble

shooting for technical issues. Set up appointments for new and excisting customers for tech to go to residence.

customer care

Americall Corp - Michigan City, IN - December 2010 to November 2011

Received calls from customers in need of medical insurance and Also answer questions and inquires.

Appointment Setter

Summit Merchant Soloutions - Richmond, TX - November 2009 to November 2010

Called local business to set appointments for new credit card machines to be installed

Cleaning Crew Member

purdue university - Gary, IN - June 2008 to June 2009

Responsibilities

maintained the daily cleaning for the school. Which consist of offices, classrooms, break rooms, and

bathrooms. Also maintained the up keep of floors stripping and waxing school halls ways classrooms and

offices.

Skills Used

learned how to use stripper and wax and floor machine to buff floors

Assistant Director

Learning Enrichment Day care - Gary, IN - June 2007 to June 2009

Warmly welcome new Children to the day care while registering them

Customer Service Representative

Emoni - Merriville, Indiana - October 2005 to April 2007

Called preapproved customers interested in supplemental Insurance.

Hiring Manager

Michigan city Bakeing - Michigan City, IN - February 2000 to August 2003

Did the hiring and orientation for company as well as employee Schedules and payroll. as well worked online

packing and shipping of product when company was short staffed.

SKILLS

management experience, key holder, hr lead, line lead, warehouse work. answering mulit line phone lines

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