Customer Service Administrative Assistant

Breanna N. Duncan

**** ******* ***

Dallas, TX **216

*******.******@*****.***

Cell 210-***-****

QUALIFICATIONS SUMMARY

. 8 years in various Administrative Assistant roles

. Highly organized with excellent communication skills and customer

service

. Team player who is flexible, proactive and can easily adapt to a

rapidly changing environment

. Working knowledge of PC computer with experience using the

internet, email (MS Outlook), and the MS suite of office products.

. Experience with various office machines such as fax, copier and

multi-line phone system

. Ability to handle a variety of tasks in a fast-paced environment

while maintaining a pleasant and helpful attitude.

. Establishes and maintains suspense logs, automated files,

worksheets, and databases

. Various military customer care and hospital education trainings.

. Government security clearance

. Ability to multitask on different projects.

EDUCATION

Wayland Baptist University (online)

B.S. Business Management/Human Resources

2012-Present

PROFESSIONAL EXPERIENCE

United Health Group (Optum) Richardson, TX

Clinical Administrative Coordinator

December 2013- Present

. Respond to Incoming Provider emails

. Resolve Customer Service inquires which could include:

. Entering notifications and Providers; status of an existing

notification, and determining if notification is required; and

Completing Notification Wizard, along with ICD-9 and CPT Coding.

. Provide excellent Customer Service to both Providers and

Enrollees.

. Upload files in MS SharePoint.

. Prepping and scanning documents.

. Document review and validation.

. Filing, printing and mailing of contract agreements to various

medical providers.

. Constantly meet established productivity, schedule adherence, and

quality standards while maintain good attendance

AllSource Global Management (Brooke Army Medical Center)

Administrative Assistant III Logistics Division

Environmental Health and Services

November 2010- November 2013

. Provides office services by implementing administrative systems,

procedures, and policies, and monitoring administrative projects

. Maintains workflow by studying methods; implementing cost

reductions; and developing reporting procedures.

. Creates and revises systems and procedures by analyzing operating

practices, recordkeeping systems, forms control, office layout,

and budgetary and personnel requirements; implementing changes.

. Develops administrative staff by providing information,

educational opportunities, and experiential growth opportunities.

. Resolves administrative problems by coordinating preparation of

reports, analyzing data, and identifying solutions.

. Ensures operation of equipment by completing preventive

maintenance requirements; calling for repairs; maintaining

equipment inventories; evaluating new equipment and techniques.

. Provides information by answering questions and requests.

. Maintains supplies inventory by checking stock to determine

inventory level; anticipating needed supplies; placing and

expediting orders for supplies; verifying receipt of supplies.

. Completes operational requirements by scheduling and assigning

administrative projects; expediting work results.

. Maintains professional and technical knowledge by attending

educational workshops; reviewing professional publications;

establishing personal networks; participating in professional

societies.

. Contributes to team effort by accomplishing related results as

needed.

AllSource Global Management (Brooke Army Medical Center)

Accounting Tech II Uniform Business Office

April 2008-November 2010

. Provide support and assist with facilitating accurate and timely

submission of monthly invoices prepared by the Billing Team.

. Perform follow-up collection efforts. Interface and collaborate

with Contract Specialists and Financial Analysts on a regular

basis in support of operation and project Management requirements

equipment inventories; evaluating new equipment and techniques.

. Maintain electronic and hard copy files. Responsible for various

accounting functions to include reconciliation of monthly billed,

unbilled items, and revenue recognition.

. Assist Billing Manager with special projects; provide daily

guidance, instruction, and leadership to the Billing team; and

support other accounting functions as needed.

. Facilitate special projects and assignments as needed. Maintain an

excellent standard of quality on all work performed.

Kinetic Concepts Incorporated (San Antonio, Texas)

Receivable Reimbursement/Budget Tech

October 2006-April 2008

. Proactively negotiated and collected payments from Government

payers Medicaid and Medicare by following assigned collection

campaigns, negotiating and coordinating payments of accounts with

the companies.

. Maintain and updated office files, records, logs suspense systems

and a wide variety of automated systems in support of personnel,

finance, budgeting, inventory, contracts, purchasing, travel and

corporate meetings.

. Researched accounts and investigating problems that require

reconstruction information in conjunction with daily patient

issues to Resolution Support Team.

. Responsible for local purchase of supplies, services and equipment

. Maintained record of all collectors' budgeted and actual labor and

non-labor expenditures.

. Followed accounting and budget regulations, procedures and

functions; this included following mandatory policies that were

imbedded by upper management.

. Balance deposits matrix with Resolution and Revenue (R&R) to

ensure deposits are accurate and posting coincided with matrix.

Alexander Billing Consultant (San Antonio, Texas)

Human Resources Assistant/Billing Assistant

March 2004-October 2006

. Billing assistant on ambulance accounts, posted self-payments,

billed claims to patients and insurance companies.

. Verify all patients' insurance information, as well as, image all

documentation sent out of the office.

. Support administration as well by Quality Assurance (QA) and

audits of employee's backgrounds, accounting and budget

regulations, procedures and functions; which included following

mandatory policies that were imbedded by upper management. .

. Handling visitor and badge requests for both plant and special

access areas

. Evaluates hourly, salaries and top management pay and time cards

. Implementation of bonus programs and employee of month programs

. Provided front office support by assisting with scheduling

meetings for upper management, such as: interviews, meetings, and

other essential office planning and budgeting.

. Coordinate complex and detailed travel plans and itineraries

. Prepared variety of complex, narrative reports including office

correspondence, technical papers, charts and statistics which

include use of graphics and symbols,

. Served as the liaison between customers and health center

personnel utilizing the system.

. Ran all background checks for new employees.

. Ordering office supply/refreshments/lunches for working meetings.

Skills/Qualifications

Reporting Skills, Administrative Writing Skills, Microsoft Office

Skills, Managing Processes, Organization, Analyzing Information,

Professionalism, Problem Solving, Supply Management, Inventory Control,

Verbal Communication, Government Clearance. [pic]

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