Customer Service Manager
Resume:
Steven Carnana
Wood Dale, IL 60191
**********@*****.***
Profile
Business professional with strong performance in customer service, business administration, inventory,
and database management. Tenacious in fostering client relationships and consistently rewarded for
providing excellent customer service.
Professional Experience
Target Wood Dale, IL.10/2013-12/2013
Backroom Team Member
• Keep merchandise organized and accessible.
• Work as part of a fast, fun and friendly Backroom team.
• Maintain a clean, great-looking store.
• Quickly and accurately respond to merchandise requests.
ARS/Rescue Rooter, Itasca, IL. 05/2013-10/2013
Outbound Telemarketing Representative
Answer questions or concerns in heating, air conditioning, or plumbing
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Schedule appointments for heating, air conditioning, or plumbing.
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Perform light office duties.
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Convert callers to clinents.
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Aerotek Staffing, Schaumburg, IL. 01/2010-10/2011
Customer Service Representative
Worked as temporary associate for Vanguard Logistics (01/2010-10/2011)
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Worked as temporary associate for Comcast (10/2010-11/2011)
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Worked as temporary associate for Kuehne & Nagel (11/2010-03/2011)
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Worked as temporary associate for NEC Displays (05/2011-06/2011 & 10/2011-11/2011)
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Invoiced documents.
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Processed claims.
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Answered calls from customers on particular shipments.
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Experienced in MS Word, Excel, Outlook, AS400, and SAP.
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Custom Companies, Northlake, IL. 11/2005-11/2008
OTR Customer Service Representative
Worked directly with inbound/outbound dispatchers on a daily basis and as a go to for the
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companies 4 highest accounts.
Answered telephone calls from customers, over the road drivers, and general public.
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Traced LTL orders within company’s drivers and outside carriers.
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Processed claims when there were shortage, damaged shipments.
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Reported to customers daily via phone or MS Excel spreadsheets.
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Experienced working with AS 400 and other various programs.
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Liaison to outbound dispatchers.
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Sony Electronics, Itasca, IL. 08/2002-11/2005
Facilities Clerk
Received department mail and packages on a daily basis, and delivered them.
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Worked with building facilities manager when company was leased.
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Worked on several projects for facilities manager, including meetings to be set up in conference
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rooms.
Maintained daily or weekly inventory sheet for employees when in need of supplies.
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Covered switchboard when receptionist was not in.
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Processed employee mail or shipments via USPS, UPS, or FedEx.
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General Binding Corporation, Hanover Park, IL. 09/2000-06/2002
Answered calls from other GBC employees throughout the US, Canada, and Mexico regarding
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inventory.
Answered calls from customers regarding shipments throughout the US.
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Worked with inventory specialists for product availability.
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Worked with MS Word, Excel and Outlook, and AS 400
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Education
Fenton High School graduate 09/1988-06/1992
William Rainey Harper College 09/2001-08/2002
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