Customer Service Representative

LeKesha Macklin

**** ********** ** - *** *****, NV 89115

**************@*****.*** - 205-***-****

WORK EXPERIENCE

Cruise Agent

Expedia Inc. - Las Vegas, NV - October 2013 to Present

Responsibilities

Answer inbound calls assisting customers with their cruise vacation.

Assist customers with payments and cancellations as needed on their current cruise.

Assist customers with problems within their current booking.

Walk customers thru online registration and printing luggage tags.

Accomplishments

Several Kudos from customers with praise of wonderful customer service.

Customer Service Representative

AT&T Mobility - Hoover, AL - August 2009 to July 2013

Responsibilities

Answer in bound calls from existing customers responding to marketing initiatives.

Assist customers with adding additional lines of service along with features and upgrading their device.

Right size cust with rate plans, features, and devices using the work, live, play method.

Skills Used

Multi tasking, reviewing customers accounts while assisting them with the reason they called.

Problem solving, assisting customers with billling inquiries.

Assisted with a pilot program ATT PLUS with special benefits and offers for customers in certain areas.

PSR I

Wachovia - Homewood, AL - September 2006 to May 2010

Responsibilities

Answer inbound calls

Answer all questions about all banking needs

Problem solving with overdraft and fraudulent activities on checking and savings account

Telesales Representative

Cingular Wireless - Hoover, AL - April 2002 to November 2003

Responsibilities

Answer inbound calls for new wireless service

Assist customers with selecting devices

Process credit applications for new wireless service

Change Assistant

Paris LasVegas - Las Vegas, NV - October 1999 to November 2001

Responsibilities

Assist guests with change, Assist guests with payouts on winnings. Assist guests and slot technicians with

payouts on jackpots. Assist slot technicians with filling the hopper with coins.

EDUCATION

Associates in Massage Therapy

Virginia College at Birmingham - Homewood, AL

2003 to 2005

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