Customer Service Sales
Resume:
Kimberly D. Bartley
Westerville, OH 43081
614-***-**** - cell
acdh1n@r.postjobfree.com
Personal Objective: Seeking a full-time position with a growth oriented
company where proven experience can immediately be utilized
to produce profitable results and lead to professional
advancement.
Computer Experience: Microsoft Word, Microsoft Excel, Microsoft Mail,
Outlook, Lotus Smart Suite, Lotus Notes, Microsoft
PowerPoint, QuickBooks, Document Direct, SMART, Franchise
Data Collection, Mainframe, Filemaker Pro, AS 400, Word
Perfect, Packrat, SDM, Macola, MLS, Netscape Navigator,
Expesite and Jetfax.
Experience
2/03 - Present: The Wendy's Company
QSR Industry
Executive Assistant to SVP & VP, Brand Marketing/Marketing
Specialist
. 2012 Support Employee of the Year
. Calendar Management & Meeting Schedules
. Event Planning for Various Company Events
. Local Marketing Event Planning & Budgeting
. PowerPoint Presentations of Confidential Nature for
Board of Directors, WNAP, etc.
. Excel Database Tracking for Various Projects &
Budgets
. Support SVP & VP of Brand Marketing along with their
teams
. Process Contracts, NDA's and Check Requests
. Payroll & Time Off Tracking for Department
. Competitive Shops, Store Audits & Research
. Review Resumes for Open Positions/Logistics and
Scheduling of Candidates
. Invoice Sign Off and Budget Tracking
. IPA tracking with QSCC Department
. PO Number Assignments & Approval of Estimates
. Travel Arrangements & Expense Reports for 18 people
. Agency & Vendor Meetings
. Maintain Personnel Files for Department and track
IDP's
. Coordinate Lunches & all Department Functions
. General Clerical Support
. Provide back-up support to EA of CMO
1/01 - 2/03: Re:Source Ohio (fna Architectural Floors)
Commercial Flooring Industry
Purchasing Agent
. Job budget/change order entries for all flooring &
floorcare projects
. Job auditing of completed jobs
. Purchasing of materials for all flooring and
floorcare projects inclusive of warehouse &
maintenance supplies
. Monthly Quest database & reporting to Corporate
. Maintain files of all change orders entered on a
monthly basis
. Verification of vendor pricing
. Data entry mastering of all materials purchased into
a centralized database, data entry of all purchase
orders and expediting of all material orders, data
entry of all material updates and email/voicemail
notifications regarding material status
. Develop and maintain excellent working relationships
with vendors and internal sales force
. Weekly job meeting attendance and reporting of
material status and any material issues
. Truckload coordination for cost savings across the
board
. Determination of freight carriers based on
installation schedules and readiness of materials
. Daily/Weekly updates on all material orders pending &
daily material log updates
. Coordination of Lunch & Learn meetings with sales
force & vendors
. Maintenance/utilization of opp stock materials
. Maintain/Update correspondence and implement
procedures for Project Managers
3/99 - 1/01: SAR Building Group
General Contractor & New Home Builder/Retailer
Executive Assistant to President & CEO/Office Manager
. Presentation and input of all contracts to
subcontractors along with Schedule B payment
requests.
. All correspondence for CEO, President & Director of
Development as well as three Projects Superintendents
. Closing Agent for all properties sold within the
company to include customer relations with the
buyers, lenders, attorneys and Realtors on a daily
basis
. Customer Service regarding all service related issues
on warranted homes, new condominiums, etc. including
maintaining files and fielding calls for service
requests from homeowners and scheduling service
technicians to compete service requests
. Preparation of al purchase orders and change orders
for various projects and service issues
. Maintenance of all files for current construction
projects including those for all superintendents and
controller
. All shipping and receiving, maintenance of all office
supplies, equipment, Nextel phones/radios for
employees inclusive of monitoring usage
. Coordination of all printing projects with our
current printer (cut budget in half by obtaining a
cheaper and more reliable printer)
. Payroll reporting and expense report verification to
include coordination with Human Resources Company to
maintain quality service to all employees on any and
all human resource issues including maintenance of
sick/vacation schedules
. Fielding all calls from Field Superintendents and
coordination request to vendors including ordering
all appliances for ongoing condominium projects based
on closing schedules and requests
. Coordination of all Corporate functions (holiday
events, luncheons, cocktail receptions, etc.), all
travel arrangements, coordination of all model home
moves and transfers of utility service to buyers
based on closing schedules and coordination of
Corporate brochures and all distributions.
12/95 - 3/99: Excellence In Marketing
Business to Business Marketing Firm
Account Supervisor/Office Manager/Administrative Assistant
. Maintain schedules for Vice President & Chief
Operating Officer
. Accounts Payable & Accounts Receivable
. Preparation of quotations to all clients
. Account Supervision of largest client as well as
several others
. Facilitation of customer requests for work to include
the presentation of finished marketing materials to
clients
. Development/Preparation of job tickets, filing system
and all job ticket filings to include accounting
paperwork
. Securing quotes from vendors and freelances
. Development/Implementation of New Customer Kits &
Welcome Packages
. Execution of confidentiality agreements with
customers and employees
. Maintenance of 4-month sales projection report and
sales charts
. Review and distribution of purchase orders
. Credit checks and collection calls
. Development, implementation and management of
customer database
. Creation of new client files
. Development and maintenance of Customer Handbook
. Maintenance of meeting minutes for sales, production,
management and developmental marketing departments
. Typing of all letters and proposals to current and
potential clients
. Mass fulfillment projects
. Ordering of all office supplies, management of
incoming/outgoing shipments via Federal Express, UPS,
Airborne Express, various courier services and US
Postmaster
. Coordination of all travel arrangements for all
employees
. Attendance and participation in creative and
discovery meetings with production staff
. Proofreading of all copy and editing prior to final
. Extensive database work in Microsoft Excel, Lotus &
FileMaker Pro
Education: The Ohio State University
Columbus, Ohio Campus
Fall 1989 - Spring 1991
Currently obtained 56 credit hours
West Jefferson High School
West Jefferson, OH
1986-1989
Top 20% of class, received diploma 1989
Associations: IAAP (International Association of Administrative
Professionals) Member since 2012
References: Excellent Personal and Professional References Upon
Request
Contact this candidate