Customer Service Representative

**** *** * ******, ******* N*A *J*

TEL: 519-***-**** CELL: 905-***-**** EMAIL: *****.*******@*****.***

Jamie

Lynn

Sterman

OBJECTIVES

To gain valuable work experience with a progressive company that will allow me the opportunity

to learn, grow, travel and challenge myself.

QUALIFICATIONS

• Extremely motivated and adaptable to change

• Eager to learn new concepts and technologies

• Able to multi-task in a fast paced environment

• Friendly, with a mature attitude

• Able to work both autonomously and as part of a team

• Strong negotiation and problem solving skills

• Strong interpersonal and communication skills (both verbal and written)

• Comfortable with working long hours and a flexible schedule

EDUCATION

NIAGARA COLLEGE, NIAGARA-ON-THE-LAKE 2010 - 2014

Bachelor of Applied Business: International Commerce and Global Development

• Supply Chain Management

• International Trade Finance

• Global Logistics Management

• Market Entry and Distribution

• International Market Research

HOLY TRINITY CATHOLIC HIGH SCHOOL, SIMCOE 2006 - 2010

Ontario Secondary School Diploma

CAMPUS LEADERSHIP

NIAGARA COLLEGE, NIAGARA-ON-THE-LAKE

• Master of Ceremony for Student Global Forum

• Leadership Exploration and Development program (LEADNC)

• Sustainability Committee

• Organized Niagara College Fundraising Bowl for Big Brothers Big Sisters (NCBOWLS)

• Raised Mental Health Awareness through Yellow Umbrella Project (#YUP)

• Youth Director for Liberals in St.Catharines

WORK EXPERIENCE

DIRECTOR OF SOCIAL PROGRAMMING 2013 - Present

NIAGARA COLLEGE STUDENT ADMINISTRATIVE COUNCIL, NIAGARA-ON-THE-LAKE

• Create, develop, and design all student events

• Construct event promotions and marketing with Director of Media

• Determine appropriate volunteer staffing needs for events

• Attend Board of Director and Executive meetings

• Handle confidential information

• Review all financial documents pertaining to the corporation’s operations

3323 Hwy 3 Jarvis, Ontario N0A 1J0

TEL: 519-***-**** CELL: 905-***-**** EMAIL: *****.*******@*****.***

SOCIAL RESEARCH ASSISTANT (CO-OP) MAY – JULY 2012

INSTITUTO FEDERAL DA BAHIA (IFBA), SALVADOR BRAZIL

Assisted with educational research program, which allowed me to:

• Develop research skills

• Gain cross-cultural skills

• Develop independent and collaborative skills

CUSTOMER SERVICE REPRESENTATIVE 2011- 2012

NIAGARA COLLEGE RESIDENCE AND CONFERENCE CENTRE, NIAGARA-ON-THE-LAKE

Responsible for:

• Daily finance auditing

• Building sanitation and maintenance

• Student mediation and inquiries

RESIDENT ADVISOR 2010 - 2011

NIAGARA COLLEGE RESIDENCE AND CONFERENCE CENTRE, NIAGARA-ON-THE-LAKE

• Assisted students in making the transition into a post-secondary environment

• Managed student activities

• Integrated students into a unified community

SERVER/CASHIER SUMMER 2010-2013

GATOR BBQ INTERNATIONAL, PORT DOVER

• Assisted with set up and tear down of rig

• Met strict time constraints for food production and service

• Ensured overall customer satisfaction to a high-frequency client base

CREW TRAINER & CASHIER 2007 - 2010

MCDONALD’S, SIMCOE

• Promoted to Crew Trainer (trained new employees) end of 2008

• Employee of the year 2009

• Ensured quality standards relating to customer experience

VOLUNTEER EXPERIENCE

NIAGARA COLLEGE ORIENTATION SEPTEMBER 2013 – JANUARY 2014

NIAGARA COLLEGE, NIAGARA-ON-THE-LAKE CAMPUS

GRAPE AND WINE FESITIVAL PARADE SEPTEMBER 2014

NIAGARA COLLEGE, NIAGARA-ON-THE-LAKE CAMPUS

SPRING OPEN HOUSE APRIL 2013

NIAGARA COLLEGE, NIAGARA-ON-THE-LAKE CAMPUS

ORIENTATION DAY ASSISTANT SEPTEMBER 2010

NIAGARA COLLEGE, WELLAND CAMPUS

COMPUTER SKILLS AND OTHER SPECIALIZED TRAINING

• Good working knowledge of Microsoft Word, Excel and PowerPoint

• Smart Talk and Smart Serve certified

• Food Handlers

• CPR-C & First-aid certified

REFERENCES

Available upon request

Contact this candidate