Customer Service Administrative Assistant

**** ******* **** *****@*******.***

Temeka L. Young Sumter, SC 29153

803-***-****

Objective: A challenging position with a diverse company requiring a highly effective communicator with

a full range of office skills, demonstrated managerial abilities, and a reputation for resolving

problems and delivering results.

Education: Webster University, Sumter, SC, 2012

Master’s of Arts, in Information Technology Management

Honors/

Awards: Who’s Who Among High School Students (2002-2005), Brighter

Future Fund Scholarship for College Students (2004-2008), Dean’s List (2008)

Coursework

Highlights: Public Speaking, Visual Basics, Introduction to Computers, Information Technology,

System and Network, System Analysis Design, Procurement and Contract Management, ITM

Security, Information Technology

Highlights of Qualifications

Developed public speaking skills, organized,

Outstanding motivator, works independently as well as with others,

Hardworking, energetic, very acceptable of constructive criticism,

Knowledgeable of Microsoft Word, Spreadsheet Applications and Database Management

Work

Experience: BD Re-Work Sumter, SC Sept. 2005-Dec. 2006

Responsible for receiving supplies, parts, materials and capital equipment

To fulfill customer orders by checking, picking, wrapping, and packing, shipping,

loading and unloading freight.

Administrative Assistant Scott Branch High School Summerton, SC Aug. 2008-Aug.2009

Managing schedules and meetings for activities within the division

Managing multiple tasks with proficiency and accuracy in word processing and spreadsheet

Professionally answer the telephones in a respectful and manner

Customer Service Representative Sykes Enterprises Sumter, SC Sept. 2009-Oct.2012

Maintain proficiency in programs, products and platforms assigned

Effectively document case notes and responds to customers in a written format

Determine the appropriate action to be taken on behalf of each customer

HealthCare Professional Comfort Keepers Sumter, SC Nov.2012-Feb.2014

Perform household duties to ensure procedures and compliances

Tracked and controlled documents in Excel concerning patients

Provided working documents and required updates for revisions and provision for clients

Billing for Medicaid/Medicare clients

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