Customer Service Real Estate

TERESA A. RANDALL

**** ********* ***** ****, ************, FL, 32246, 386-***-**** ************@*****.***

AUDITING PROFESSIONAL

Detail-focused, ethical finance professional with a decade and a half of

experience strengthening client relations, providing excellent levels of

service, and facilitating business growth. Leverages deep understanding of

auditing concepts and principles and experienced working with diverse

client lists and aligning business needs with strategic solutions. Advocate

of sharing knowledge and support across teams and an expert at analysis and

communication.

Areas of Expertise

Client Need Fulfillment Strategic & Tactical Planning New Business

Development Finance

Research & Analysis Audit Procedures & Processes Technology

Implementation Financial Evaluation

Fraud Prevention Documentation Organization Quality Control

Internal & External Auditing

Client Education Interpersonal Communication Regulatory Compliance

Professional experience

FIRST AMERICAN FINANCIAL CORPORATION, Daytona Beach, FL

Internal Auditor, 2005-2013

. Audit title insurance agents and consider and integrate key risk factors

into planning and scheduling audits, taking business environment and

priority profile of agents into account.

. Conduct audits within strictures of company policies and procedures and

identify defalcations and recommend control procedures to prevent fraud.

. Provide clear documentation and financial analysis of conclusions.

Key Accomplishments:

. Educate agents in the proper maintenance of accounting records and

internal control procedures related to escrow funds and bank

reconciliations.

. Identify and research significant accounting, auditing, and internal

control issues and propose solutions supported by quantitative financial

forensic analysis.

. Ensure compliance of documentation and audit reports with quality

control standards, and proper storage in accordance with company and

statutory archiving standards.

LAFAYETTE & AYERS, PLC., Richmond, VA

Real Estate Closer, 2002-2005

. Prepared residential and commercial loans, providing superior customer

service in the process.

Key Accomplishments:

. Served as administrator of title agency and prepared bank

reconciliations for trust accounts.

. Prepared closing and title insurance policy documentation from beginning

to end.

LAWYERS TITLE INSURANCE CORPORATION, Richmond, VA

Residential Closer, 1999-2002

. Prepared and closed residential loans.

Key Accomplishments:

. Built and maintained business relationships with extensive client base.

. Responsible for client education and customer service.

Education & Training

. Certified Fraud Examiner, ACFE

. J Sargeant Reynolds Community College, Richmond, VA, coursework in

Real Estate

. DeKalb Community College, Dunwoody, GA, coursework in English Studies

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