Customer Service Home Health

DEBORAH E. BURKS

**** ***** ***** ***** # * - Houston, TX 77074

(H) 713-***-**** (Cell) 281-***-****

*****@*********.***

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PROFESSIONAL PROFILE

Customer Service and Administrative Support Specialist.

Administrative Support: prepare and review documents, distribute mail,

answer telephone inquiries, schedule events and use of conference rooms,

maintain inventory and office supplies, provide general clerical support.

Customer Service: As receptionist, greet clients, handle incoming and

outgoing calls. As supervisor and event planner for upscale caterer,

welcome clients, supervise servers, and fill special requests.

Additional background in mortgage and loan processing, budget and finance,

due diligence, small business management, and home health care.

Flexible, diplomatic and optimistic. Able to operate at all levels and to

relate to a wide variety of individuals. Conscientious, thorough, well

organized, able to set priorities. Honorable, dignified and dedicated.

Committed to completing tasks well.

EMPLOYMENT EXPERIENCE

Financial clerical support staff Workforce Solutions

02/11 - 04/13

Receptionist Epilepsy Foundation (NAPCA) 01/09 -

01/11

Stone Kitchen Banquet server/Hostess 12/07 -

01/10

Owner, operator LENY's Cleaning Service 04/01 -

12/06

Mortgage Specialist Strategic Professional Mortgage 01/00 -

06/06

Health Care Provider Texas Home Health 10/99 -

06/03

SELECTED ACHIEVEMENTS

Commended by supervisors for ability to relate well to staff and clients,

including epilepsy and seizure patients with emotional problems and elderly

Asians unable to speak English (NAPCA)

Received glowing client recommendations from work as personal care

assistant, especially for "hands on" help and admirable personal qualities

(Texas Home Health Care)

Established and maintained small business (LENY's Cleaning Service)

Completed course in crisis intervention, volunteered with clients in

crisis, mentored abused women escaping domestic violence, and taught

classes for GED (Houston Women's Area Crisis Center, Search)

EDUCATION AND CERTIFICATIONS

Technology Doesn't Byte Goodwill Industries

Crisis and Counseling Intervention Houston Community College

Associates Degree in Business Houston Community College

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