Customer Service Representative

SHAMERE BROWN

***** ******** ***, ******, ** ****3

**********@*****.***

Phone: 405-***-****

Qualifications:

Customer Service in a fast paced environment, ability to multitask, retaining customers to

increase or maintain revenue, ability to adapt to change, active listening, processing payments,

decision making, and able to work well and remain professional under pressure.

Experience:

Hartford

Customer Service Representative

Sep 2011

Jan 2014

Oklahoma City, OK

Review insurance policy to determine coverage, retained customers to keep the insurance policy,

apply insurance rating systems, provided an elevated customer experience to generate a loyal

clientele, recommended, ways to save on policy, assisted with new business customers with

questions on application, billing, handled inbound correspondence received from customers, for

changes on

Policy and cancellations, and various other duties

MSPRC

Customer Service Representative/Escalation Specialists

Sep 2009

Aug 2011

Oklahoma City, OK

Answered inbound calls from a variety of customers, Medicare recipients,

Attorneys, and medical providers, recovered outstanding liens for Medicare, assisted Medicare

customers with any denial claims, for primary service providers, processed correspondence

received, handled all escalated calls and past due correspondence not processed, mentored new

hires, and various other duties

Chili's Bar & Grill

Server

Aug 2008

Aug 2009

Midwest City, OK

Greeted customers entering the restaurant, place food servings on plates or trays according to

orders or instructions, examine trays to ensure that they contain required items, made sure tables

were kept clean at all times monitored all servers closing duties, make sure restaurant was

equipped for next business day and morning openers, trained new hires

Premier Communications

Customer Service Representative

Jan 2007

Jun 2008

Moore, OK

Provided excellent customer service, general questions, retained customers business, confirmed

appointments for next day installations, tracked technicians schedules, provided customers with

approximate estimated time of arrival for technicians to complete installations, communicated

with technician managers if their technicians were running late, mentored new hires, cross sell

any DirecTV equipment, including the protection plan, and various other duties

EDUCATION

Associate of Applied Science: Pre Law/ Political Science

OKCCC

High School Diploma: General studies

Moore High school

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