Customer Service Human Resources

Audrey Bateman

*** ***** ****** ****?Prescott?Ontario?K0E 1T0

*************@*******.***?(646) 340--7161

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Summary of Skills and Attributes

Professionally trained administrative assistant/switchboard clerk

Well-developed organizational and time management skills

Able to perform well in a high volume, fast paced reception environment

Cheerful and pleasant with a positive attitude toward employment

Dedicated to customer service excellence, both internal and external

Excellent work ethic with a determination to succeed at any task

Relevant Work Experience

Kingston General Hospital: Electrocardiograph Technician

Vectorcardiographs. Stress testing, pediatric clinics, out-patient clinics

Intensive care department, O.R. Recovery unit

office filing, maintaining patient confidentiality

adherring to all safety and hospital policies and procedures

Medical terminology and daily unit Electrocardiograms

Professional Dispatcher : The Trucking Human Resources Canada

Loads, equipment, drivers, routing modules

load assignments, case studies

dispatching including such factors as profitability,customer service and

diplomacy with drivers, staff, clients and making the best possible

business decisions

legal requirements, insurances, permits, transportation of dangerous

goods, regulations USA, drug and alcohol testing, hours of service and

trip permitting

Protocol Switchboard Clerk British High Commission, Ottawa, ON

Developed a wealth of experience working with multi-line switchboard

Assisted high profile clients and emissaries from around the world

Maintained the integrity of the High Commission and Diplomats

Presented options for British passport needs and emergencies such as

illness/death

Protocol Receptionist Department of Foreign Affairs, Ottawa, ON

Prepared volumes of security documents from various world-wide embassies

Greeted high profile diplomats from around the world: Germany, Turkey,

Italy

Coordinated the flow of documents and prioritized tasks in a busy

environment

Function Coordinator Royal Canadian Air Force Officers Mess, Ottawa, ON

Arranged and coordinated bookings for numerous social functions

Managed a multiline, high volume switchboard from foreign companies

Trained all new employees on Health and Safety procedures and regulations

Conducted weekly staff meetings and booked contractual appointments

Estimated and quoted contract prices for wedding catering costs

Arranged bookings for professional clientele and ensured completion of

contracts

Prepared reports and contracts on a daily basis

Human Resources Intern Murata Erie North America, Trenton, ON

Arranged for staff training and job sharing opportunities

Maintained accurate attendance records and scheduling of vacation time

Designed a central Tool Policy, implemented by the company for 900 staff

members

Reviewed resumes and attended management meetings

Conducted research topics pertinent to company needs for re-hiring past

staff members

Education & Additional Training

Business Administration & Human Resources Management St. Lawrence

College

Medical Assistant Diploma Career Canada

CPR Plus certificate St .Johns Ambulance

Security Guard Licence Kingston, Ontario

Transportation of Dangerous Goods Levac Supply Ltd

WHMIS CSE Consulting

Dispatcher 1 & 2 (Expected completion April 2, 2013) CTHRC Learning

Management System

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