Customer Service Quality Assurance

**** ***** **** **** • No. K** • Atlanta, Georgia 30339

************@*****.*** • 330-***-****

Objective

To obtain a position as a recruiter in which I can put my desire to determination, persuasion and people

skills to use.

Education

Bowling Green State University, Bowling Green, Ohio Aug 2010 – Dec 2013

• Degree: BS in Education, Sport Management, Business Minor, 3.59 Major GPA

• Dean’s List: Spring 2011, Fall 2012, Spring 2013, Summer 2013, Fall 2013

Work Experience

Game Analyst, Krossover Intelligence, New York, New York Oct 2012 – Present

• Communicating with coworkers and upper level management from home office on a daily basis to

ensure the highest quality of work

• Analyzing basketball game footage and compiling statistics for coaches from around the world

using a specialized software program

• Promoted to “Quality Assurance” where I review analyzed games before being released

Ticket Sales Intern, Kennesaw State University, Atlanta, Georgia Aug 2013 – Dec 2013

• Succeeded in expanding season ticket holders by 500% in Basketball and generating 1,000 ticket

deposits in Football, a 200% increase, totaling at $36,000 generation of ticketing revenue

• Interacted with current and future donors to the Athletic Department through cold calling and in-person

interactions to spread the brand awareness of the Kennesaw State Athletic Department

• Utilized various software programs to process ticket orders, update customer information and

respond to customer service requests

Ticket Office Intern, Bowling Green State University, Bowling Green, Ohio Jan 2013 – July 2013

Worked to meet the requests of Bowling Green State University ticket customers on a daily basis by

•

going the extra mile to respond to their needs

• Earned the title of “Top Seller” by selling 1/5 of the total football season ticket sales during the spring

• Received “Practicum Student of the Semester” for the spring 2013 semester

Volunteer Experience

Jared Ellsworth Memorial Basketball Tournament, Richfield, Ohio Mar 2004 –Mar 2010

• Manned a station at the ticket office and sold tickets to the event while attending to customers’

requests and questions

• Assisted in managing the facility during the time of the event by ensuring all stations were properly

equipped, accommodating officials’ needs and answering questions from volunteers

• Kept accurate records and attended to the scoreboard for many games throughout the event

Revere Youth Basketball, Richfield, Ohio July 2006 – Feb 2010

• Interacted with parents of the team and made sure their concerns were heard and met while keeping

the integrity of the team intact

• Managed all aspects of the teams which included constructing line-ups, composing plays, and

balancing team chemistry

• Assigned as Head Coach for various teams of boys ranging from ages 7 to 13, which required

interaction with officials and the head of the league regularly

Skills

Customer Service

Windows Operating System

Microsoft Office

Interpersonal Communication

Adobe Creative Suite

Archtics (Ticket Software/CRM)

Persuasion

Paciolan (Ticket Software/CRM)

Mac Operating System

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