Manager Sales

Anne H. Randall

** ******** ******

Springvale, Maine 04083

************@*****.*** 207-***-****

EDUCATION: Nasson College

Organizational Psychology

PROFESSIONAL

EXPERIENCE:

February 1994 September 1996 Account Service Representative

Blue Cross and Blue Shield

Generate quotations for the 25+ market, working with underwriting on very large groups.

Develop and maintain a working relationship with agents and other Blue Cross

departments. Receive new cases, check and distribute for processing. Act as service

representative until first bill is generated. Prepare formal proposals and sales materials for

agents. Answer a wide variety of concerns from agents. Coordinate enrollment and

benefit seminars. Served on various committees in the development of new plans, the

streamlining of procedures and carrier information. Conducted research and prepared

reports as requested. Agent training on Blue Cross products and procedures.

September 1991 February 1994 Senior Benefits Administrator/Office Manager

New England Benefits, Sanford, Maine

Contact person for 360 small businesses 2 to 100 employees) clients and their employees

regarding their employee benefits. Explain the benefits of 15 different carriers in the lines

of medical, dental, life, short and long term disability. Decided what carriers should be

quoted and prepared proposal requests to be sent out to carriers. Assisted policy holders

with billing and claim problems, filing appeals, negotiating between insurer, patient and

physician for satisfactory claims resolution and assisted employers with compliance of

COBRA. I had a special interest in knowing the Maine mandates and Medicare. Delivered

policies to new clients and conducted employee seminars on how the benefits work. Did

renewals of policies, making recommendations about change depending on the situation

and goals of the employer. Managed the day to day functioning of the office and

supervised the secretary and benefits administrator.

Anne H. Randall

Resume Page 2

December 1987 December 1988 Executive Secretary to Director,

Information Services

CYRO Industries

Performed all the usual executive secretary functions using the IBM S/38. Compiled and

wrote secretarial procedures handbook and several articles for the company paper.

Redesigned and implemented changes to the filing system. The director was a member of

the governing board of CYRO, which enabled me to become involved with the functioning

of the board as it pertained to the Information Services department. Supervised the

receptionist/secretary and temporary help, apportioning work load and providing training.

1972 1976 Secretary to the Vice President

Loomis & Kennedy

Seattle, Washington

This firm is a branch of The Boston Company, a nationwide network of investment

counselors, with L&K primarily concerned with individual accounts. Correspondence,

report and proposal research, preparation and editing. Heavy client contact both in the

office and on a business/social basis. Responsible for resolving administrative problems

without supervision; supervised lower tier clerical help, prepared statistical reports and

participated in market research.

Prior to the above, I worked primarily at educational institutions such as MIT (Theoretical

Physics), Nasson College (Science and Math Departments), University of Washington

(Assistant to the Dean of the Dental School), Utah State University (Fine Arts

Department). The gaps in employment were due to raising a family and assisting my

husband in his business of restoring old homes in Kennebunkport. The illnesses of my

parents, for whom I was primary care giver occupied a number of years until their passing

in the last few years.

REFERENCES: Available upon request.

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