Customer Service Quality Control

Bradley Willis

**** ****** **** ** • Honeoye, NY 14471

585-***-**** • **********@*****.***

OBJECTIVE

Seeking full time employment in the ceramic engineering or materials science fields.

EDUCATION

Inamori School of Engineering at Alfred University, Alfred, NY

Bachelor of Science in Ceramic Engineering, December 2012

Dean’s Academic Scholarship

William B. Crandall ’42 Scholarship

2011 McMahon Scholar for outstanding performance during co-op in the materials/ceramics field

TECHNICAL SKILLS

Engineering Courses: Engineering Statistics, Engineering Operations/Six Sigma, Ceramic Processing,

Sintering, Materials Processing Laboratory, Science of Whitewares, Thermal Mechanical Properties,

Electrical, magnetic, and optical Properties, Microscopy, X-RAY Characterization, Spectroscopy, Glass

Science, Technical Communication, Renewable Resources, Circuit Theory.

Laboratory Skills: SEM and EDS analysis, XRD, UV-VIS, FT-IR, SIMS, XPS, THz analysis, ceramic

processing techniques, powder characterization, engineering drafting, extended wet chemical lab and

clean room lab experience.

Computer: Mat-Lab, Solid Works, VBA Programming, Sigma Plot, Lab VIEW, Multisim, Microsoft

Office.

EMPLOYMENT

ASK-Chemicals Hi-Tech LLC, Alfred Station, NY (January 2013-Present)

Filter Product Specialist

• Technical sales specialist and application engineer in design and implementation of ceramic foam

filters for molten metal filtration.

• Interfaced with new and existing customers to recommend product materials, size, and capacity for

filtration solutions.

• Preformed defect analysis, collected and analyzed data, organized experimental trials, and

implemented samples and new technologies on site

• Communicated customer requirements and manufacturing capabilities between customers and

R&D department.

• Developed new manufacturing techniques to meet specific applications and customer requirements.

• Worked within the quality control system to solve and report customer complaints and continuous

improvement projects.

• Developed graphic literature and presentations for internal company and customer training.

• Attended and represented products at industry trade shows and global business meetings.

Dal-Tile Corporation, Olean, NY (May 2012 – September 2012)

Ceramic Engineering Intern

• Collected and analyzed quality control data for mosaic ceramic tile manufacture.

• Developed ceramic body color matches for current color pallet.

• Developed replacement body formula to reduce material costs.

• Participated in Kaizen event focused on causes of pre-fire defects.

Naval Research Laboratory, Washington, DC (January 2011 – August 2011)

Physical Science Aid (Co-op)

• Synthesized ultra high surface area carbon nanofoams for 3D electrode architectures.

• Optimized electroless deposition of various metal oxide thin films.

• Characterized materials using SEM, EDS, and Nitrogen Sorption Porosimetry.

• Evaluated electrochemical performance of electrode materials using Cyclic Voltammetry,

Impedance spectroscopy, and charge discharge cycles.

• Collected, analyzed, and organized material characterization and electrochemical performance

data.

• Presented at the ACS Mid Atlantic Regional Meeting on the topic of Multifunctional metal oxide–

carbon nanoarchitectured electrodes for aqueous asymmetric electrochemical capacitors

L.L. Bean, Victor, NY (November 2011 –May 2012)

Cashier/ Sales Representative

• Provide exceptional customer service on the sales floor as well as over the phone.

• Locate and coordinate product shipments.

ENGINEERING PROJECTSSenior Thesis – Multilayered Ceramic Photonic Crystals in the THz

Region (2012)

Engineering Operations Design project – Temperature Sensitive Thermochromic Color Changing

Cooler (2011)

Renewable Resources – Foam Core Carbon Fiber Composite Wind Turbine Blade (2011)

Circuit Theory – Lab View controlled solar home design (2012)

Statics Engineering Project - Rube Goldberg Machine (Group Leader) (2010)

Pine Hill Derby - Engineering Competition (2008)

COLLEGE ACTIVITIES

Alfred University Men’s Soccer Team (Fall 2008-2010)

Soccer, Basketball, Volleyball, Football Intramurals (2008-2012)

Glass Blowing (2012)

Member: American Chemical Society, Engineers without Borders

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