Customer Service Manager

Don Morrow

*** ***** ***. *., **** Beach, NC ****9 910-***-****

*******@*********.***

Summary

Experienced Distribution Executive, responsible for maintaining high standards of operational

activities within the facility and ensuring that the quality management system procedures are

implemented throughout functional groups; and that productivity, quality and safety

requirements are met in accordance with real company needs, based on customer requirements.

Experience Profile:

2013-Present Macy’s Logistics & Operations, Secaucus, New Jersey

Operations Manager: 1.1m sq/ft distribution facility servicing both Direct to Store

and Direct to Consumer through Macy’s E-Commerce (SFJ), Secaucus Fine

Jewelry.com business. Macy’s (MLO) is a direct-to-consumer fulfillment center

that provides customer service throughout the United States. Performed

Operational manager responsibilities throughout the facility to include small

ticket operations as well as E-commerce peak operations for Fashion/Fine Jewelry

2004 – 2013 Morrow Properties Management Group, LLC, Kure Beach, North Carolina

Director of Operations: Real Estate investment company, operating in southeast

NC. Offering renovation services to private and commercial property owners, as

well as property management services.

1996 – 2002 Kohl’s Department Stores, Distribution Center, Winchester, Virginia

Director of Distribution: 650,000 sq/ft distribution facility servicing 100 stores.

A three shift operation, over 600 hourly associates, and 46 executive staff.

Managed the start-up operations during construction, to include recruitment of

executives, hiring and training of labor force. Created an environment to inspire

and challenge the executive team to facilitate growth and development. Ensured

performance plans were set, maintained and continuously improved. Managed a

safe workplace by advocating safe and efficient operation of all equipment.

Managed the day to day operational service levels of dedicated delivery carriers.

1991 -1996 Caldor Department Stores, Distribution Center, North Bergen, New Jersey

Director of Operations: 613,000 sq/ft distribution facility servicing 171 stores.

A three shift operation, over 500 hourly unionized associates. Processed

over 23 million cartons per year. Revamped entire inbound receiving process

to better utilize multiple trailer staging yards. Received Executive of the Year

award for 1995 from Caldor CEO, Don Clarke.

1987 – 1991 Newmark & Lewis, NJ Division/ Brick Church Appliances, Inc., Edison, NJ

Director of Distribution: Major appliance and Electronics distribution facility.

Relocated entire warehouse and delivery operation to new facility. Improved store

delivery/transfer operation. Managed day to day owner –operated consumer

delivery process. Serviced 56 stores in the greater NY / NJ area.

1984 – 1987 Hahnes Department Stores, Division of May Co., Edison, New Jersey

Director of Distribution: 300,000 sq/ft Furniture and Bedding distribution facility.

Managed administrative and warehousing personnel. Managed day to day

operation of dedicated contract carrier consumer delivery service. Improved

inventory control of all warehoused product flow to consumers and stores.

Installed new bedding rack system, promoted improved order picking. Led the

facility in safe and efficient operation of all equipment.

Education: Seton Hall University, South Orange, New Jersey

Earlier in career:

3 years at Interstate Motor Freight Systems Inc. Terminal Manager

8 years at United Parcel Service, Inc. Delivery Supervisor

Contact this candidate