Customer Service Representative

CLAUDETTE BERGERON

**** ********** ****. ********** ** K6V6P3

613-***-**** ******************@*****.***

HIGHLIGHTS OF QUALIFICATIONS

Significant experience working in clerical and client support environments

Fluent in both official languages, English and French

Proficient in Microsoft Software including Word, Excel, PowerPoint and Outlook

Thorough understanding of quality customer service and improving customer relations

Take pride in my qualities of being honest, reliable and punctual

Excellent keyboarding skills and web searching techniques

Proven ability to maintain productivity while working independently

RELEVANT SKILLS

Customer Service

Nurtured my innate ability to build quality relationships

Diplomatically handles disgruntled customers and diffused high stress situations

Demonstrated excellent phone mannerisms and friendly demeanor

Processed food orders while working from home

Office Administration

Assumed responsibility for entering sensitive, confidential data from government

software

Able to organize filing systems, increasing efficiency and improving record management

Provided timely service in order to always maintain customer satisfaction

Demonstrated extreme accuracy in accounts payable/receivable, bank deposits and

purchase orders

Performed data entry in various work environments; restaurant, call center, Fire

Restoration Company

Supervisory Experience

Performed general management duties when superintendent was not available

Ensured repairs were done on rental units in a timely, cost effective manner

Hired cleaning staff for the buildings

Monitored all rented apartments; collected rent, determined if repairs were needed

EDUCATION AND TRAINING

Keypunch Operator Certificate Computerized Accounting

O.S.S.D. First Aid/CPR-Level C

WHMIS

CLAUDETTE BERGERON

1345 Kensington Pkwy Brockville ON K6V6P3

613-***-**** ******************@*****.***

EMPLOYMENT HISTORY

Customer Service Representative KFC, Home Based

December 2013

Data Entry Operator Revenue Canada Aug 1997

Administrative Assistant National Research Council

May 1997-August-1997

Customer Service Representative/Data Entry Sears Canada 1990-1993

Clerical Assistant/Dispatcher Ottawa Towing 1984-1987

Volunteer Work-Mayfield Retirement Home Prescott, ON July 2013

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