Customer Service Operator

LYNDA M GATTO

***** **** ** #*** ******, TX ***** Phone: 505-***-**** **********@***.***

Customer service and clerical professional with over 8 years of combined experience as a judicial specialist, court clerk

and switchboard operator, seeking a full time customer service opportunity. I look forward to using my exceptional

customer service skills and experience to help meet both yours and your customer’s needs.

Experience

Lead Worker August 2013 Present

Kid Zone, Prince of Peace Lutheran Church, Carrollton, Texas

Oversee care giving duties of Volunteers

Welcome new/visiting parents, tour the room and go over the daily schedule

Follow the Diaper Changing Policy and Sanitation Procedures

Teach children about Jesus and His love through words and actions, lessons and materials

Judicial Specialist, Compliance Division August 2005 – August 2008

Metropolitan Courthouse, Albuquerque, New Mexico

Ensured compliance with the Court's orders, by researching and tracking cases, issuing warrants when necessary

Successfully Research case files, comparing the digital records against the physical files to ensure total accuracy

Received payments and balanced cash drawer daily

Trained other Clerks on all aspects of job duties

Court Clerk II, Customer Service Division June 2002 – August 2005

Metropolitan Courthouse, Albuquerque, New Mexico

Provided customer service to defendants, lawyers, in person, over the phone, and by mail.

Researched cases so as to be able to answer questions from the public, law enforcement agencies as needed

Prepared correspondence and set court hearings

Remanded defendants into custody

Switchboard Operator November 2000 – May 2002

St Bernard’s Regional Medical Center, Jonesboro, Arkansas

Answered all incoming phone calls and rerouted to proper divisions

Maintained daily log of operations

Managed Guest House to be used by families of terminally ill patients

Relayed emergency information between Hospital Security and local Law Enforcement

Education

El Paso Community College, El Paso, TX September 1988 – December 1990

34 credits toward a degree in Psychology

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