Customer Service Sales
Resume:
Marjorie Grace
**** ** *** ***** *******, FL ****3
Home: 954-***-**** Cell: 954-***-****
**********@***.***
Healthcare/Office Assistant
Profile
A health support professional offering versatile office skills and key experiences,
In the healthcare field, readily adapts to change, works independently and
exceeds expectations. Able to juggle multiple priorities and meet tight deadlines
without compromising quality.
Key Skills
Blood Draw(order of draw)* Front Desk Reception
MS Word* Customer Service
Electrocardiograph/ EKG*
Patient care*
MS Excel* Support Services
MS Outlook Switchboard/keyboard Information Processing
Management*
Charts
Experience
North Broward Medical Center (Pompano, FL) 33060
EKG and Phlebotomy Technician, Internship 05/2013 07/2013
Assisted nurses and doctors with patient care, vital signs, blood draws, chartings, diabetic readings
EKGs, assist with lead placements, bed changes, restock supplies. Trained and worked in ER dept.
North Broward Medical Center, used skills in all aspects of phlebotomy and EKG. Provide bedside
Assistance.
Harbor Freight Tools (Margate, FL) 33063
Head Cashier Assistant/Customer Service 03/2009 07/2013
Assist with customer purchases and sales transactions, sell and
upsell products and warranties, Answer telephones, Multitasking
capabilities, approve returns, management skills, customer
service and sales, providing training to new employees, cash
handling and deposits and company office work
Ellis & Ged & Bodden (Boca Raton, FL) 33028
Processor/Data Entry 09/2012 11/2012 (Temp)
Contract emails from Insurance Claims and billing requisitions
Enter rename claim subjects and rebill, individual claim status
forms, set up to do packages for paralegals.
Marjorie Grace – Page 1
IRT Interactive Response Technologies(Lauderdale Lakes, FL) 33319
Customer Care Rep./ Billing 03/2008 02/2009
Coordinated account arrangements, maintained all reports Highlights:
Assisted with billing inquiries, modify add/or remove features Established strong rapport
with client, organized files
Helped coordinate many client accounts, upsell AT&T products and services
Provided timely, courteous and knowledgeable response to information requests
Earned excellent marks on performance reviews, with citations for excellence in areas
including work volume, accuracy and quality; ability to learn and master new concepts;
positive work ethic
Marshalls (Margate, FL) 33063
Markdowns Associate/ Receiving Clerk 06/2006 03/2008
Assist with sorting and labeling products. Create new tickets and new prices and markdown
discounted items. Cover any and all price changes needed in Merchandising. Sort newly
received items, separate items according to department.
Homemaker (Lauderhill, FL) 33313 05/2004 06/2006
Stay at home Mom, attended College for 2 years specialized in Diagnostic Ultrasound.
The Answer Group/Teleperformance (N. Lauderdale FL) 33068
Technical Support/Customer Service 10/2003 07/2004
Assist customers with technical issues including: Hubs, routers, switches, DSL service
Modify and/or change account settings for Bellsouth DSL service. Upsell products/ accounts
provide Tier I support for DSL service route and reroute calls to correct department, limited
billing support. Dispatch and set up appointments for technicians to repair or install service
CRC Press LLC (Boca Raton, FL) 33428
Administrative Clerk/ Reception Helpdesk 08/2001 06/2003
Assist with reports in Project tracking Database, with various multitasking capabilities in copy
center, file clerk, shipping specialist, duties included: answering all reception calls, make copies
of rough drafts reports, to be edited, coordinate mail and postings, and place orders for supplies,
and created new proposals and reports in Project Tracking database
Deliver completed reports to sales editor. Assist with entering reports in saved information in
Marjorie Grace – Page 2
Data base in timely manner.
Education
Florida Medical Training Center – Coral Springs, FL 33065
Attended FMTI in April 2013 in the field of Phlebotomy and Electrocardiogram (EKG Tech)
Trained and operated as a Phlebotomist and EKG Tech; CPR BLS certified, Certified
Phlebotomist, such duties OSHA, HIPPA, AIDS, HIV, Blood borne pathogens,Healthcare
Provider: patient care, communication between patient and nurses. Reading
and recognizing EKG leads etc.
ATI College Miami, FL 33012
Attended ATI in 2005 2007 in the field of Diagnostic Ultrasound Technology, demonstrating
scanning technique. Received Associate in Science degree
MS Office for Professionals, anatomy and physiology, medical assisting
Communication Skills, healthcare administration,
Interpersonal Skills, scanning OB, Abdominal and Vascular; physics, patient care, etc.
Professional Development: Healthcare
References
Maria Elena
Massimino: Lead
Instructor FMTI
Marjorie Grace – Page 3
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