Project Customer Service

GINNI GANDHI

******.*****@*****.***

Main 917-***-**** New Hyde Park, NY

Profile Summary

A multitalented individual with over 10 years of experience in Technology and Architecture accumulating skills such as

relation management, problem solving, technology administration, resource management, and, project planning.

Technical Skills

SQL, CRM, HTML, Quick test pro, Enterprise architect, MS Office, Project, Visio, Adobe Photoshop

Area of Expertise

Project Methodologies, Project tracking/reporting, Project lifecycle, Project communications, Problem solving, Decision -

making, Internal and External client/customer service and support, Achievable development plan and schedules.

Employment Experience

July 09- MIAC Analytics, NY

Vice President – Project and Product Development

Present

Led teams across broad technical, financial and business disciplines. Focused teams on business

objectives and tracked progress to ensure project milestones were completed on time, on budget and

with the desired results. Responsible and accountable for the coordinated management of multiple

related projects directed toward strategic business and other organizational objectives.

Managed all phases of the software development lifecycle (SDLC) for dozens of custom solutions.

Managed applications and service pack rollout.

Define project scope, goals and deliverables that support business goals in collaboration with senior

management.

Played key role in creating support documentation and user manua ls for users and clients.

Act as a sole point of contact for clients during MIAC application installations and troubleshooting

problems raised during the process. Document and report findings to facilitate problem resolution.

Create and maintain project schedule using Gantt chart and database documentation.

Effectively communicate with Business units, Team leads and IT Management to implement, support and

control MIAC applications.

Daily maintenance of applications and troubleshooting application related issues as they arise.

Support Internal and External business customers.

Evaluate alternatives to recommend the most efficient and cost effective solution that meets business

requirement and IT standards.

Diagnose and resolved issues via telephone and remote access.

May 06- Mississippi State University Office of Admissions, MS

Dec. 08 Graduate Service Assistant

Manage user deployments, hardware inventory and schedule upgrades accordingly.

Improved productivity by implementing reporting methods, which outlined key technology related issues in

the environment and common issues that were never recognized.

Provide comprehensive on-site, email and telephone support to end-users on Software issues.

Maintained the database using SQL to check the legal status of International Students and missing

documents pertaining to their admission.

Developed the e-marketing strategy for recruitment at Mississippi State University. .

Feb 08- Morgan Van lines, Booneville, MS

Consulting Project – Master degree requirement

May 08

System upgrade: Hardware and software required for the suggested software package.

Responsible for arranging the meeting with the SME’s and brainstorming session with the team mates.

Gathered product requirements and deliverables for products that are being created.

Performed feasibility, adaptability study and risk analysis to identify the business critical areas from the

user perspective.

Suggested solutions to the client based on our market research for an upper edge over the competitors.

Prepared a presentation incorporating comparison amongst the market leaders and cost analysis.

Jan 08- Website Development for a niche business, Mississippi State University

Class Project – Master degree requirement

May 08

W orked on the business model, market analysis, time-line, targeted customers, and cost analysis.

Defended the project idea in front of the project committee.

Developed the website on University server for the project and prepared the presentation for the

audience.

Showcased the working website and shared the project report with the committee.

Jan 05- TCS Architects Pvt. Ltd, India

July 05 Senior Architect

Designed and developed residences and townships.

Aug 01- IPDM Services (I) Pvt. Ltd

July 04 Architect

Designed and developed architectural and landscape plans for Hotels, Embassies, IT parks and more.

Educational Profile

PMP Certification Project Management Institute Appearing for certification exam.

M.S., Information Science Mississippi State University, MS Dec 2008

Minor in Business Administration Mississippi State University, MS Dec 2008

Bachelors in Architecture M.B. Polytechnic, India June 2002

Professional Affiliations

Member of Project Management Institute since December 2009.

Work Authorization: Green card holder

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