Customer Service Management
Resume:
Rodney Coleman
Phone: 205-***-****
Bremen, AL 35033
Email: ****************@*****.***
Route Management & Logistics Professional
COMPETENT WAREHOUSE OPERATIONS MANAGER, ROUTE DRIVER AND LOGISTICS
PROFESSIONAL SEEKS NEW POSITION WITH AN ORGANIZATION THAT RECOGNIZES AND
REWARDS HARD WORK AND THE DELIVERY OF RESULTS. CAPABLE OF MANAGING MULTI-
FACETED SHIPPING OPERATIONS AND INVENTORY CONTROL PROCESSES. INTERFACES
COHESIVELY WITH ALL LEVELS OF MANAGEMENT AS WELL AS ACROSS DEPARTMENTS TO
ENSURE DELIVERY DEADLINES ARE MET. HIGHLY COMPETENT WITH LATEST SAFETY
PROCEDURES AND PROTOCOL WHEN WORKING WITH LIFTS AND HEAVY EQUIPMENT.
EXCEPTIONAL WRITTEN AND VERBAL COMMUNICATION SKILLS AND COLLABORATIVE
LEADER.
Certifications: Forklift Driver
Licenses: Class B CDL
Areas Of Expertise
Tanker & Air Brakes Customer Service & Delivery Planning & Scheduling
Forklift Operations Warehouse Operations Quality Control
Logistics & Shipping Management Inspections
Route Management Inventory Control Verbal & Written
Cost Cutting & Budget Communication
Control
Work History
Rehau Inc. - Cullman, AL,
Material Handler, 2013 - Present
Certified sit down forklift operator assigned to the Material Handling
Department. Responsible for moving material and parts throughout the
manufacturing facility to production areas as needed. Responsible for
daily forklift inspection to ensure forklift is in proper working order to
complete tasks assigned. Operate forklift in a safe manner while
performing daily activities. Responsible for delivering parts to
manufacturing areas within a certain time frame.
HOLLINGSWORTH OIL COMPANY - Bessemer, AL,
Warehouse Associate, 2012 - 2013
Audit sales order and compose correlating route scheduling for prompt
delivery. Ensure that routes are structured in the most cost-effective way
possible. Pull orders for delivery using the forklift and align in load
staging area for loading. Review packing slips and sales orders to ensure
that the appropriate items are being shipped. Perform regular inventory
checks to ensure adequate supply or product. Order replenishment stock
from vendors as needed. Take oil samples and complete quality assurance
logs in accordance with Shell DPQA requirements.
Lead Route Driver, 2006 - 2012
Delivered oil products to client accounts across the southeast driving a 24-
foot straight truck with either a pump or bulk tanker truck. Checked the
quality of products prior to departure to ensure shipments are ready for
delivery. Fully loaded trucks with the forklift and use of pallet jacks,
hand trucks and drum dollies. Efficiently delivered bulk-oil with the
truck pumping system. Accurately calculated volume quantities to be
delivered through measurement of client bulk tanks on site. Maintained
consistent and positive communication with customers about needs and
concerns, while liaising with sales team as appropriate. Trained and
coached new drivers as required and oversaw route management.
Additional Work History
SRA FOODS, INC. - Birmingham, AL.
Route Driver 2004 - 2006
Delivered meat products throughout the Southeast United States driving a 24
foot refrigerated straight truck. Observed all safety precautions and DOT
regulations. Inspected truck daily before and after deliveries.
Communicated with customers on a daily basis to ensure quality customer
service. Handled cash daily. Set up new routes as needed. Trained new
drivers as needed. Operated electric stand on pallet jack to load and
unload trucks. Responsible for route management and time management on
each route.
CITY WHOLESALE GROCERY, INC. - Birmingham, AL,
Route Driver 1996 - 2004
Delivered convenience store items to customers on a specific route,
throughout the Southeast United States driving a 24 foot straight truck.
Inspected truck before and after route to ensure safety. Responsible for
handling cash daily. Maintained quality customer service at all times.
Responsible for route management and time management to ensure routes were
completed efficiently. Observed all DOT regulations. Represented company
in a positive manner.
US NAVY Veteran
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