Customer Service Administrative Assistant

Belinda J. Heard

** ****** ****** ***********, *** York 14211

Email *************@*****.*** message 716-***-**** or 716-247-

1088

OBJECTIVE:

To obtain a position in a fast pace professional office that will

allow me to demonstrate my Administrative Assistant Office,

Receptionist and Data Entry skills.

QUALIFICATIONS:

. Possess five years of general office and clerical functions

in a fast paced environment.

. Able to use fax and copy machines, answers telephones in a

courteous manner.

. Typing speed between 30-35 wpm, data entry, email, and

Internet usage.

. Computer Literate, Basic Microsoft Word, Excel.

. Knowledge with scheduling appointments, medical

charting and billing and patient registration.

. Works well with others and possess inbound and

outbound call center experience.

WORK EXPERIENCE:

CW Price

Thruway plaza

August 2013 to March 14 2014

Customer service

. Handle customers returns

. Handle customers layaways

. Back-up cashier

. Resolve customer issues with products or returns

. Process incoming shipments and inventory

Macy's dept Store

Walden galleria

April 2010- march 2012

Sales clerk

Price Rite- Cheektowaga, New York

2010-2011

Target Plaza - Cashier

. Handled customer purchases and takes care of money

transactions.

. Referred to customer service regarding any concerns or

complaints.

INSTALLS INC.

Customer Service Representative

2009-2009

. Arranged phone calls from best buy customers to install

home theater systems for homes and offices.

. Made appointments for installer and tech to come out

. Took dell computer service calls and made appointments for

set-up

The Law Office of Kenneth Hiller - Amherst, New York

2008-2008

. Medical Records Clerk.

. Getting Client's Medical Records for Social Security

Benefits.

. Back up Receptionist, answering phone calls, greeting

visitors.

. Calling doctor's office for medical assessment papers.

. Several other duties that are asked of me.

Kaleida Health - Buffalo, New York

Waterfront Nursing Home

2005-2005

Medical Records Assistant/Human Resource Assistant

. Handled filing of documents and inputted medical

treatment sheets in the computer.

. Assisted with patient's registration, made

appointments and set up van service for patients.

. Prepared verification letters, took pictures to make

up badges.

Schofield Home Health Services, Inc., Kenmore, New York

Home Health Aide

2003 - 2004

. Provided aide to elderly homebound customers

with housekeeping.

. Dressed and groomed patients daily.

Community Health Care Center of Buffalo, Inc., Buffalo, New York

Clerk, Administrative Assistant

2002 - 2003

. Scheduled daily appointments and monthly meetings.

. Prepared memos, policy, procedure updates and new

patient information.

. Arranged medical paperwork for Doctor's referrals and

consolations with the patients.

. Answered telephone calls and routed to appropriate

destinations.

EDUCATION:

. Erie Community College, Buffalo, New York

1995 - 1998

Fashion Technology and Merchandise

. Bennett High School, Buffalo, New York

1988 - 1991

Received High School Business Diploma

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