Customer Service Human Resource

LAKEETA N. VOID

**** **** ******** *** ( Lilburn, Georgia 30047 ( 404-***-**** (

***********@*****.***

HR Coordinator/assistant, BENEFITS Specialist, Hr generalist

EMPLOYMENT LAW ( FMLA/ADA/EEO ( MEDIATION & ADVOCACY ( EMPLOYEE RELATIONS

STAFF RECRUITMENT & RETENTION ( ALTERNATIVE DISPUTE RESOLUTION (ADR) (

BENEFITS ENROLLMENT

ORIENTATION & ON-BOARDING ( TRAINING & DEVELOPMENT ( HR POLICIES &

PROCEDURES

SUMMARY OF QUALIFICATIONS

. CUSTOMER-FOCUSED PROFESSIONAL WITH A SOLID COMBINATION OF PRACTICAL AND

ACADEMIC HR EXPERIENCE DUE TO THE 2010 ACHIEVEMENT OF A MASTER'S DEGREE

IN HUMAN RESOURCE MANAGEMENT.

. Hands-on knowledge of benefits administration, insurance form processing,

and internal & external customer service in a High Volume Call Center

Environment.

. In-depth knowledge of relevant federal mandates, including FMLA, EEO, and

the ADA.

. Skilled in orienting new personnel, administering HR policies &

procedures, and recruiting & training staff.

. SAP, EV5 Enterprise Systems, SharePoint, Lotus Notes, Microsoft Office

Suite, People fluent, Taleo, PeopleSoft

Professional Experience

EMPLOYEE SUPPORT SPECIALIST 10/2013 12/2013

Robert Half International Atlanta, ga

. Answered employee's questions, assisted with trouble shooting

problems, assisted with walking employees through open enrollment set

up.

. Assesses customer's needs and explains services, processes, procedures

and guidelines to their benefits plan.

. Handles request/transactions or directs the person or matter to the

proper sources i.e payroll. Wage garnishments, tax questions

. Processed and Responded to Unemployment Claims

. Processed LOA and FML request and returns.

. Processed Tuition Reimbursements

. Answered questions in regards to 401k

. Made changes to pay due to status change, raises, and or bonuses etc

. Entered and updated Employee information i.e. tax information position

change, change to benefits plan

. Assists in resolving problems and ensuring satisfactory customer

service.

HR assistant

7/2013 10/2013

HRD Dimensions

Dunwoody, GA

. Assisted with compensation and benefits administration and

recordkeeping;

Employee safety, welfare, wellness, and health reporting; and employee

services;

. Maintained employee files and the HR filing system;

. Created and maintained employee files

. Assisted with the day-to-day efficient operation of the HR office

. Coordinated and organizes meeting and other department activities and

functions. May schedule or obtain use of rooms and may set up rooms

and equipment for use.

Office Assistant

4/2013 7/2013

Staffing Resources/City of Decatur

Decatur, GA

. Greets customers of the department by phone or in person

. Assesses customer's needs and explains services, processes, procedures

and guidelines.

. Handles request/transactions or directs the person or matter to the

proper sources.

. Assists in resolving problems and ensuring satisfactory customer

service.

. Operates other office equipment such as printers, copy machines, fax

machines. May serve as liaison with service and vendor personnel

. Coordinates and organizes meeting and other department activities and

functions. May schedule or obtain use of rooms and may set up rooms

and equipment for use.

Human resource specialist

10/2012-4/2013

American Cancer Society

Atlanta, Ga

. Focus on processing personnel actions, hiring requisition approvals

and leave of absence requests utilizing the ACS Society Talent Action

Request process.

. Worked in close collaboration with the following internal departments

on a daily basis: compensation management, HR generalists, payroll,

IT, and other as needed.

. Process personnel actions, hiring requisition approvals and leave of

absence requests

. New Hire / Pre-Boarding Documentation Intake & Processing, Create

Electronic Personnel file, Coordinate a collection of missing

documentation

. Update personnel files & create physical files as needed

. Processed and Responded to Unemployment Claims

. Made changes to pay due to status change, raises, and or bonuses etc

. Entered and updated Employee information i.e. tax information position

change, change to benefits plan

. Locate & deliver personnel file information as needed by various

HR/Talent Strategy Staff

. Created Training Materials used for both new hires and refresher

training for current staff Process Incoming Request for employment

verifications, Provide written & verbal verification upon req

. Conducted new-employee orientations, Gather Data for Audits

Human Resource intern

06/2012-07/2012

Saia

ellenwood, Ga

. Scanned progressive discipline files into imaging system using AS400 &

CITRIX; Performed data entry of document descriptions into online

progressive discipline program

. Assists HR Director with various research projects and/or other

clerical functions as assigned.

. Assist with the administration of employee benefits (STD, tuition

reimbursement, medical etc.) personnel record keeping, unemployment

claims and training.

. Coordinate and schedule meetings

. Assisted with any Benefits related questions.

. Conduct initial phone screening and interviews as requested

. Conducted new-employee orientations

Human Resource Assistant

05/2012-06/2012

Staffing-Resources/Oglethorpe power

Tucker, Ga

. Responsible for creating staffing requisitions for Corporate and

Division level positions.

. Assist with the administration of employee benefits (STD, tuition

reimbursement, medical etc.) personnel record keeping, unemployment

claims and training; Coordinate and schedule meetings.

. Conduct initial phone screening, scheduled meetings and interviews as

requested; conducts new-employee orientations; Prepared new employee

for payroll input.

. Entered sensitive information into the HRIS

. Prepare and collect new hire paperwork; administers pre-employment

tests; conducts reference checks.

. Maintained file room to include salaried personnel, medical and

benefit files.

. Coordinate interview screening for candidates, background

investigations, new hire paperwork and conduct new hire orientations;

Maintain all records and files as outlined in the Document Retention

policy as Composition of Employee file document.

Human Resource Assistant

01/2012-04/2012

Staffing-Resources/Fleetcor

Norcross, Ga

. Responsible for maintaining and creating all employee files.

. Managed all the benefits including Medical, Dental, Life, STD, LTD,

FSA and 401K plans.

. Responsible for performing duties such as candidate screening that

includes background, credit, and reference checks.

. Functioned as the central point of contact for employee requests such

as address changes, direct deposits, benefit, etc. Responsible for

posting open positions both internally and externally.

. Performed new hire orientations to provide detail information to new

employee regarding to the company policies and benefits. Assist HR

Manager in delivering Leadership Training

. Responsible for creating monthly reports of related to recruitment,

headcount, terminations and compensation. .

records specialist

11/2011- 01/2012

staffing-resources/ lexis nexis

Duluth, Ga

. Responsible for working with internal partners in handling any customer

requests in processing confidential documents for both the Police

Agencies as well as Insurance Adjusters

. Responsible for resolving any customers/client issues on the first

contact whenever possible.

. Follow up with callers on all issues that cannot be resolved on first

call. Set the expectation of a follow up time with the client before the

end of the initial call. Keep records of customer interactions and

transactions, recording details of inquiries, complaints, and comments,

as well as actions taken for reporting purposes.

customer care dispatcher/call center

06/2011-10/2011

staffing-resources/ ackerman security

Norcross, ga

. Handled 100+ calls in a busy high volume call center, Assisting customers

with billing questions, processing payments, and scheduling payment

arrangements, and processing refunds

. Assisted customers with trouble shooting their alarm system

. Updated account information such as credit card information, emergency

contact information, scheduled sales leads for potential customers,

scheduled installation and service appointments for residential and

commercial accounts. Assisted in up selling additional products for

customers looking to expand their security coverage

Benefits Enrollment Specialist

11/2010-04/2011

BANKSTAFF/Platform1

Suwanee, Georgia

. Introduced and educated personnel about new benefits programs.

. Enrolled new hires in existing benefits, including medical, programs

within established timeframes.

. Provide assistance to employees within the company and assisted with all

benefits administration processes, through processing benefits

information and assisting employees with related issues.

. Generated numerous insurance forms and reports, drafted responses to a

wide range of questions and insurance-related issues. Confirmed the

accuracy of monthly premium statements for group insurance policies.

Updated premium, claims, and expenditure data. Remedied various problems

with insurance carrier representatives.

Human Resources Assistant

04/2008-08/2009

Focus

Alpharetta, Georgia

. Processed confidential documents, including criminal & background checks,

I-9 forms, Leave of Absence requests, and applications in close

conjunction with the Human Resources Manager.

. Aided with payroll processing, file management, and clerical functions.

Mailed acceptance letters.

. Represented the company at Job Fairs and interviews. Submitted available

positions to job boards.

Customer Service Team Lead/sales

07/2006-01/2008

Verizon Wireless

Alpharetta, Georgia

. Helped customers understand their bills, acted as a technical resource,

and rectified complaints and problems as

Part of qualitative service.

. Sold equipment to new and current customers.

. Processed payment, via debit/credit and checks, made payment arrangements

and assisted with collections.

. Followed up with customers as needed

Education And Training

MASTERS IN HUMAN RESOURCE MANAGEMENT 2010

KELLER GRADUATE SCHOOL Duluth, Georgia

Bachelors of Science in Psychology 2005

South Carolina State University Orangeburg, South Carolina

Society of Human Resource Management

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