Customer Service Medical Billing

LaDonna S. Amos

*******.*.****@***.*** 219-***-****

OBJECTIVE: To secure a permanent position in an enterprise facility that

rewards hard work, promotes professional growth and encourages continuing

job enhancement.

EDUCATION

2012-2013 Illinois Training Center Medical billing & Coding

(Certification)

2011-2012 Indiana University Northwest Health Insurance

Billing (Certificate)

2011-2012 Merrillville High School Medical Terminology

(Certificate)

2002 -2003 Merrillville Barber College Training & Education

(Diploma)

1980- 1982 Purdue University Calumet General

Studies

EMPLOYMENT

11/25-12/6/13 General Office Clerk - Adecco Temp Agency

03/13-8/9/13 Testing Administrator, Adecco Office &

Industrial

. Verify registration and admissions to test for

ArcelorMittal employment.

. Proctoring testing by giving clear and distinct testing

guidelines.

. Ensure that testing facilities and resources are

appropriate.

. Conduct pre-test briefing sessions for testing staff.

. Identify and resolve issues that violate testing

procedures and guidelines.

. Prepared and scheduled required classes for

ArcelorMittal employees.

04/12-8/12 Support Services-Tracking Department, PCL Alverno Clinical

Laboratories

. Support Desk Operations

07/05-2/11 Cytology Resolution Representative, Quest Diagnostics

Incorporated

. Proficient understanding of the compliance policies and

requirements with regards to testing and reporting.

. Provide administrative support and backup to office

supervisor by making critical businesses decisions

regarding invoicing, reports and general problem

resolution.

. Liaison between Physicians, Hospital staff and

corporate office

. Provide accurate reported feedback relating to inquiries

and problems affecting testing.

09/04-11/05 Receptionist- Spa Pointe & Hair Studio

. Front Desk Operations, schedule of appointments,

general customer service

05/01-04/02 Dispatcher/Verifier, Midwest Publishing Company

. Dispatched all information to carriers

. Verified, cleared and released carriers from daily

routes

. Typed daily reports and spread sheets

08/00-01/01 School Clerk, School District 160-Country Club Hills, IL

. Performed receptionist duties, (i.e., identify, greet

and direct visitors on site)

01/85-09/93 Inland Employees Federal Credit Union

. Collection Officer, Loan Processor, Saving & Data

Processing Clerk

COMPUTER SKILLS

. General knowledge of Microsoft Word and Microsoft Excel

References available upon request

Contact this candidate