Customer Service Administrative Assistant

Artina Smith

*** ******** **. #**

Brooklyn N.Y. 11225

Cell: 347-***-****

********@*****.***

Experience:

Beverly Mack Harry Mental Health Clinic Administrative

Assistant/Intake Brooklyn

N.Y. 5/2011-Present

Answer telephone (Good Morning, BMH this is speaking how can I help you)

Take detail messages (Name, date, time, agency, etc.) on paper note and via email

Politely greet clients

Ensured clients medical insurances are active in addition to updating insurance changes &

information.

Update HMO insurances on therapist bills and Spectra Soft due to insurance change

Check if client has an authorization on file upon arrival for the following insurances

Prepare Intake charts made sure all of Mental Health papers were together properly

Biopsychosocial, Psychiatric Evaluation, Health Records, Client Disposition, Treatment Plans

and HIPAA.

Check medicals on Psychiatrist days and give physical form if due within the next month or past

due;

Update Medical dates in Spectra soft

Participate in clinical supervisory meetings

Maintain good working relationships with mental health professionals of all levels

Assist with strategic planning of intake department and clinic

Maintain a Utilization Review list, distribute URs to therapists for completion; and acquire and

file completed URs

Responsibilities of Collections are performing tasks that ensure that services are paid in a timely

manner. This includes researching and rebilling any past due payments including denials. The

responsibilities of Intake are to respond to calls regarding intake, documenting intake referrals on

the referral form; input intake information into Spectrasoft; making appointments for

clients; respond to request for client information Assist billing department twice per week

resulting in reduction in backing of billing. Complete various Tasks as requested by Supervisor

and CEO

Maintain the appearance of the waiting area and bathroom to be organized and clean.

Hall Street Cold Storage 7/2006-2/2010

Administrative Assistant/Data Entry Brooklyn NY

Handled Incoming and Outgoing Correspondence.

Filed Incoming and Outgoing faxes

Inputted customers information daily in Hall Street Portable

Assisted the Human Resources Department with Projects as needed

Answered, screened all Incoming Calls.

Greeted Customers

Sorted and Distributed Incoming Mail.

Scheduled and Prepared Conference Rooms.

Kept Inventory of all Office supplies

Health first 3/2003-7/2006

Data Entry/Customer Service New York, N.Y.

Inputted patient’s data in Health first database.

Answered numerous amounts of calls daily.

Took complaint, check to see if patient qualified for Health first.

Faxed, copied, opened, and sorted filed correspondences.

HM 5/2000-3/2003

Sales Associate New York, NY

Assisted in merchandising and inventory management.

Assisted Manager with displays and Front Window set up.

Unpacking and tagging merchandise.

Assisted customers in a professional and courteous manner.

Opening and closing of store, credit card processing on computer system (QB POS) and

maintaining merchandise displays.

Prepared store for promotional activities.

Education

Touro College 2010-2012 Present Human Service Degree, NEW York, NY

Interned ACS Paula Moore 151 William St.

Midwood High School 1998, Brooklyn, NY

Skills

Proficient with MS Word, Micro Soft Office, Excel, PowerPoint and Quick-books, Typing 45

WPM.

Reference upon Request

Contact this candidate