Customer Service Project Manager

GARY EDWARD WLASSAK

*** ******* *** *** * Corona, CA 92882

951-***-**** * ********@***.***

SUMMARY OF QUALIFICATIONS

Over 20 years experience as a dedicated team member in a variety of

operations and industries. Developing and leading teams into strong,

productive groups with a strong focus on problem solving and profitability.

Dedicated, adaptable, creative, and driven to develop a successful

operation. Ability to fully utilize and teach computer systems and

software to help maximize the team's potential and utilize talents.

EMPLOYMENT HISTORY

CELTIC INTERNATIONAL

Orange, California July 2008 to

December 2013

Assistant Vice President of Operations

Manage and guide the day-to-day operations for the west coast office of

this third party logistics company.

Research and solve problem issues to maximize proficiency and

profitability.

Collaborated with customers, vendors, and staff to improve company

performance and reach company goals.

Successfully continue to grow the company and improve profitability during

slow market conditions.

ORANGE COUNTY OFFICE of EDUCATION

Santa Ana, California January 2002 to

June 2008

Assessment Technician / Analyst

Designed, built, and maintained databases as needed to report and analyze

test results and maintain a comparative history of results to help improve

the operations focus with quick access to past results.

Trained employees on the newest testing requirements mandated by the state

department of education and supervised proper testing procedures and

security to ensure mandated compliance.

Successfully modernized the data collection of all state testing results /

records for the alternative division within the county Department of

Education.

CR&R INCORPORATED November 1997 to

October 2001

Stanton, California

Division Operations and Project Manager

Managed the day-to-day operations of a recycling yard and the

transportation of these materials with 95 employees on three shifts around

the clock.

Modernized the computer systems as well as various on going projects within

all divisions throughout the company.

Improved productivity by 25 percent

GARY WLASSAK PAGE 2

J.B. HUNT TRANSPORT, INC. September 1988 to

October 1997

Lowell, Arkansas January

1992 to October 1997

Marketing Technology Manager and Design Analyst January 1996 to

October 1997

Developed and applied proprietary tools and various software programs

including all of Microsoft Office tools to better analyze levels of

profitability throughout the company.

Analyzed all incoming bids and set pricing for profitable dedicated

opportunities. Researched, developed, and organized dedicated lanes

throughout the Van Division.

Trained terminal staff to use newly developed computer programs to aid the

operation of the dedicated lanes.

Increased profitability and truck utilization while increasing driver

retention

Operations Manager for the Automotive Division February

1992 to January 1996

Managed all daily operations for the General Motors account including lane

managers, customer service representatives, dedicated drivers, and

logistics of dedicated lanes.

Collaborated with all General Motors assembly plants, parts plants and

their vendors while organizing the most efficient operation to meet and

exceed company goals.

South Gate, California September 1988 to

January 1992

Fleet Manager December 1990 to

January 1992

Managed 50+ over the road drivers throughout the United States, Canada.

Intermodal Coordinator February 1990 to

December 1990

Coordinated and managed the west coast start-up and operations of J.B. Hunt

/ Santa Fe Intermodal partnership.

Managed all Intermodal dispatching, logistics, customer service, Intermodal

equipment, and coordinated container to rail scheduling to successfully

roll out an entire new division.

Local Dispatch and Yard Coordinator November 1988

to February 1990

Managed daily operations around the South Gate, California yard including

managing local dispatchers, local drivers, mechanics and staff.

EDUCATION

Masters of Business Leadership - Capella University

Bachelors of Science in Business - Management and Leadership

Graduated Summa Cum Laude - Capella University

Associate of Arts Degree with emphasis in Architecture and Engineering

Cerritos Community College, Norwalk, California

Graduate - Warren High School, Downey, California

Varsity Football, Varsity Club, and Interact Club

TECHNICAL EXPERIENCE

Extensive experience with Microsoft Word, Excel, PowerPoint, Access,

Visio, Outlook as well as a wide variety of additional programs and

software.

Contact this candidate