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Customer Service Quality Assurance

Location:
Palo Alto, CA
Posted:
April 02, 2014

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Resume:

Sandra Rodriguez t: +1-510-***-**** eM:acdgm3@r.postjobfree.com

Sandra Rodriguez

t: 510-***-**** EM:

E. Palo Alto, California

acdgm3@r.postjobfree.com

SUMMARY

More than 10 years experience working to execute quality improvement initiatives and services to increase the efficiency of the

professional community while maintaining smooth and efficient operations. A driven leader with a keen ability to gain support

and work cross functionally amongst all levels of an organization to promote policy & procedures through partnerships.

Successfully developed initiatives and executed programs to benefit the culture and progression of organizations. Fluent in

Spanish. Additional skills include:

* Training * Quality Improvement * Planning

* Adaptable * Project Management * Leadership

* Problem Solver * Organized * Communication skills

Employment History

VALLEY RADIOLOGY, San Jose, CA 2011-Present

MRI Technologist

Scheduling, administrative responsibilities, data processing & benefit paperwork, treating workers compensation,

employee relations, interacting, training additional technologists, worked as a team player to develop safety guidelines

for MRI and collaborated with radiologists to develop new protocols and patient care policies.

INSTITUTE OF MEDICAL EDUCATION, San Jose, CA 2011

Program Manager

Supervised 3 instructors with direction to establish new JRCERT and ARRT accredited program. Established policies,

procedures, protocols and hire additional instructors.

Developed new program from current practices and evaluation of medical trends to establish superb programs and

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services with related technology to meet the goals of the center.

Consistently improving employee relations through developed communication programs that improved operating

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procedures.

Recruited, hired and retained staff members to have little down time on the program certification process.

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Established policies, procedures and course work in order to submit for 1 st round of approval with JRCERT.

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Worked in conjunction with finance on all budgets for training and staffing.

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Personnel management, supervision, training, and delegation of responsibilities.

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Promoted outreach awareness of program to students through instructional guides, social networking and cross

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marketing campaigns to gain further exposure on services.

Thoroughly review staff performance to redirect and utilize specialized skill sets to redirect responsibilities and

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ownership to enhance performance objectives for overall program.

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STANFORD UNIVERSITY, Stanford, CA

2005- 2011

MRI Research Technologist, (Supervisor)

Supervision of staff of 5patient coordinators and over 400 scanner users to continually maintain and increase operating

efficiency, communications and messaging throughout the medical community. Conduct, hiring, interviewing, reviews and

scheduling. Ongoing procedure development, quality improvement /assurance and standards on imaging equipment.

Built customer feedback program for over 400 users through survey results and implementation of “Review

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Committee” to determine solutions and give voice to implementing new changes in the program.

Developed instructional guides for imaging users to help decrease training time, produce a more user friendly

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Sandra Rodriguez t: +1-510-***-**** eM:acdgm3@r.postjobfree.com

atmosphere, and minimize scanner time usage by 25%.

Project Managed messaging to Stanford medical community to ensure consistent messaging, training and program

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implementation is conducted throughout.

Developed and set up policies/procedures for clinical studies. Maintained and set up IRB protocols for various users.

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Trained users, principle investigators, students, physicians and staff on clinical protocols and investigational

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responsibilities.

Educational resource through training of classes for 10 new users per session and employees in order to ensure

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safe operation of MRI systems and proper reporting of problems, which resulted in a perfect safety record.

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PACIFIC IMAGING, Pleasanton, CA

2003- 2005

MRI Technologist (Acting Supervisor)

Acting Supervisor for 9 staff members. Ran front end office

scheduling and back end operators. Ensured safety, quality

and operating standards were up held. Managed input of

patient data into PACS system. Maintained ongoing customer

service and cross functional relationships with Doctors,

Coordinators and Research Associates.

Supported referring physicians by using product knowledge and

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communication skills in order to develop

relationships which would ensure client retention and increase

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the customer base by 10% monthly.

Increased the number of MRI scans performed per

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month by approximately 10% through improved time

usage within the facility and by applying verbal,

written and interpersonal communication skills.

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ALLIANCE IMAGING/WASHINGTON HOSPITAL,

Fremont, CA 2002- 2003

MRI Technologist

Individual responsible for scanning all patients and PACS input.

Assist in training new employees,

quality assurance and ongoing customer service to improve

customer retention.

Designed and performed imaging protocols tailored to individual patients and based on radiologist input in order to determine

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pathology and diagnosis which allowed for proper care and treatment.

Education/CERTIFICATIONS

Master’s Degree of Science in Health Administration

University of Phoenix 2008-2010

Bachelor’s Degree of Science in Health Administration

University of Phoenix 2006-2008

Associate’s Degree of Science in Radiologic Technology

Merritt College 1999-2002

VOLUNTEERING

Hispanic Scholarship Foundation, San Francisco CA

Mentor for underprivileged college students

President University Commons, HOA, E. Palo Alto CA

TECHNICAL SKILLS

Office Tools: Microsoft Office (Word, Excel, PowerPoint)

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Affiliations

Member Community of Professionals for the American Society of Radiologic Technologists

Member Section for Magnetic Resonance Technologists

Member American Society for Radiologic Technologists

Publications

Rodriguez, Sandra and M. Moseley, C. Liu, T. Brosnan. "Advances in Magnetic Resonance Neuroimaging"

Neurologic Clinics. VOL 27. 1 (2009): Pg. 1-19. Clinics of North America. Philadelphia, Pennsylvania, United States.

http://www.ncbi.nlm.nih.gov/pmc/articles/PMC2787481/

Rodriguez, Sandra and M. Moseley, C. Liu, A. Sawyer, “Riding High with MRI. Looking for one good reason why

the next decade will be a great time to work in MRI? How about 10 of them?" Advance Magazine. VOL 17.3

(2007): Pg. 48. King of Prussia, Pennsylvania, United States.

http://imaging-radiation oncology.advanceweb.com/Article/Riding-High-with-MRI.aspx

Sandra Rodriguez t: +1-510-***-**** eM:acdgm3@r.postjobfree.com

Presentations

INVITED SPEAKER. 3D WORLD in Radiological Science and Technology. Japanese Society of Radiological

Technology (JSRT), Kobe, Japan, 2011.

Rodriguez, S. B.A. Hargreaves, M.T. Alley, J. Park, A. Sawyer, G. Glover, A. Quoin. “Breath Holding Improvements in

DCE for Thoracic and Body Carcinoma.” Joint Annual Meeting, Society for Magnetic Resonance Technologist

(SMRT) and The International Society for Magnetic Resonance in Medicine (ISMRM), Stockholm, Sweden, 2010.

Rodriguez, S., Han, M., Sawyer, A.M., Daniel, B.L., Hargreaves, B.A. “True Independent Shimming for Bilateral

Breast MRI”. Joint Annual Meeting, Society for Magnetic Resonance Technologist (SMRT) and The International

Society for Magnetic Resonance in Medicine (ISMRM), Honolulu, Hawaii, 2009.

Han M, Rodriguez, S., Sawyer A.M., Daniel B, Cunningham C.H., Pauly J, Hargreaves B.A. “Fat Suppression with

Independent Shims for Bilateral Breast MRI”. The International Society for Magnetic Resonance Technologist in

Medicine (ISMRM), Honolulu, Hawaii, 2009.

Rodriguez S, Sawyer A.M., Hargreaves B, Gold G. E., Busse R. F., Brau A.C.S., Beaulieu C.F. Joint Annual Meeting,

Society for Magnetic Resonance Technologist (SMRT) and the International Society for Magnetic Resonance in Medicine

(ISMRM), Toronto, Canada, 2008.

Sawyer A.M., Samra R, Rodriguez S, Glover G. “Exit Forms at 1.5T and 3.0T: Human Experiences in MR

Examinations”. Joint Annual Meeting, Society for Magnetic Resonance Technologist (SMRT) and the International

Society for Magnetic Resonance in Medicine (ISMRM). Berlin, 2007.

Rodriguez S, Sawyer A, Herfkens R, Shin L. “Advances in MR Colongraphy”. Joint Annual Meeting, Society for

Magnetic Resonance Technologists (SMRT) and the International Society for Magnetic Resonance in Medicine (ISMRM).

Berlin, 2007.



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