System Implementation Specialist

MICHAEL SAXBURY

acdgl9@r.postjobfree.com

I am interested in any technical roles associated with

303-***-****

implementing or automating the implementation of Enterprise

LinkedIn Application Software.

Over the last 15 years I have performed roles across every phase of the enterprise software development and implementation life

cycle. I enjoy system analysis, implementation, and solutions engineering responsibilities the most. I have recently been working

to automate the virtualization of Windows based enterprise software and solution stacks to a private cloud space.

I possess the critical thinking, detail oriented, problem solving mindset required for project success. I am capable of making sure

that the details of the project lifecycle are in line with the overall project scope and business needs. I have extensive experience

working with technical developers but can be non-technical with external and internal clients as necessary. I am also self

sufficient, pro-active, and do not require detailed direction or defined tasks to accomplish set goals. I am forward thinking and can

"see the big picture", which enables me to accomplish the individual tasks that need to be performed next, as well as to determine

how to go about pursuing that movement. These qualities make me very skilled at efficiently becoming an SME on any software

product, system, or process without having to perform as deep a dive as others.

Throughout my career I have focused on the following technologies and tasks:

1. Web related technologies, web apps, web services, SaaS solutions. I have expert level HTML and CSS skills. I can incorporate

javascript, JQuery and mobile. I am familiar with ajax requests and returning data in JSON, XML/XSD/XSLT, raw. I can trouble

shoot all web related items using Wireshark and Fiddler2 debugging tools as well as firebug and IE developer tools. I have coded

ASP and ASPX pages before and am familiar with C# and JAVA/JSP and have experience editing those code sets to fix defects,

general maintenance, and small enhancements. I have intermediate graphic design skills using Photoshop.

2. System and application Integration, DB processing, data migration. I have experience with SQL, VBScript, and PowerShell2.0

for the purpose of integrating system and application functionality, ETL data processing, and data/schema manipulation for

configuring applications, extraction, or initial data loads of customer data. I have used SQL for 12 years in Oracle, MS SQL, and

Sybase. I have experience creating and altering tables and databases, maintenance of those databases (backing up, restoring,

etc.), as well as querying and manipulating the data in those databases and tables. I have used VBScript and PowerShell

scripting to manipulate registry, websites, file system components, and applications. I have also used PowerShell to manipulate

Windows 2008 R2 server WMI components and MS SQL Server and databases. I am mostly familiar with Windows 2008/2008

R2 and .NET 4+. It has been a while since using Unix but can pick it up. I can trouble shoot and resolve problems in Windows

2005 and 2008 server but do not want to be an MCSE or server administrator.

3. Virtualization, pervasive, and cloud computing. I am familiar with managing virtual machines within VMware 4.x and 5.x. I have

experience turning enterprise solution stacks including Windows OS into virtual appliances within VMware. I can import,

configure, power on and off virtual machines. I have experience using a custom C# application that made calls to VMware API's to

create and manipulate VM's. I am familiar with Software deployment programs like VMware vCAC5, Microsoft SCCM Server App-

v processes, but have not used them specifically on any project. I do not want to be a vmware host architecture or software

administrator.

PROFESSIONAL EXPERIENCE

SYSTEMS ENGINEER – Consulting Services Upgrade Center

Jan 2013 – Present

The TriZetto Corporation. – Denver, CO

• I performed a Professional Services Advisory consultant role leading clients through TriZetto’s enterprise software

upgrade lifecycle.

•

• The upgrade center was a new concept for TriZetto. I used my years of experience within IT to help guide clients through

their upgrades while establishing TriZetto’s official upgrade process and known best practices. I successfully ran project

management, technical project management, database administration, software implementation, and system support

tasks for 3 clients simultaneously while resources and processes were being established. I also successfully mentored 5

resources who were not only new to TriZetto, but also new to enterprise software upgrades in general.

PROFESSIONAL EXPERIENCE - continued

SYSTEMS ANALYST SPECIALIST – Software Research and Development

Sept 2009 – Jan 2013

The TriZetto Group Inc. – Denver, CO

I participated in transforming enterprise solution stacks (including infrastructure, middleware, OS, system integration, applications,

and configuration) into virtual appliances (VMware vApp’s) for MS Windows based software and services.

I was a part of a 6 person team who were challenged with significantly improving the provisioning of TriZetto solutions for hosting

and licensed clients. I contributed process architecture, system analysis, implementation services, and application analyst

expertise to create a solution that reduced the overall provisioning process by 75%. My contribution to the team helped TriZetto

remove redundant tasks and processes across multiple teams and thus save revenue. My expertise in the implementation

process and application analysis successfully contributed to stability and standardization across provisioned products. My

individual contribution also led to my name being added to the application for an IP patent.

APPLICATION ANALYST – Hosting Support Services

June 2009 – Sept 2009

The TriZetto Group Inc. – Denver, CO

I performed web application development on an enterprise web application using ASP.net. I analyzed, fixed, tested, and

then implemented solution changes.

•

• While cooperating with business analysts, whose responsibility was to define issues with the client that needed to be

fixed, I was successfully able to code the necessary fixes, QA test, and promote the solution to production. The client

was successfully able to process more business and improve their customer satisfaction ratings due to the expedited

solution engineering I provided. NOTE: An internal re-organization would force me to work under a different group and

manager that I felt was not a good fit for my career path. I was offered another position in the role above with

opportunities to continue performing technical tasks.

SYSTEMS ANALYST SPECIALIST – Hosting Development and Services

Jan 2006 – Sept 2009

The TriZetto Group Inc. – Denver, CO

I specialized in defining custom software requirements, designing and architecting stored procedure database programs

for ETL processing, and managed the solutions from design through production implementation.

I was able to successfully increase development time of solutions by providing pseudo code and in some cases I developed the

appropriate stored procedures when there were development team resource constraints.

SR. CONSULTANT I – Technical Implementation

June 2005 – Jan 2006

The TriZetto Group Inc. – Denver, CO

I performed Professional Services Consulting tasks leading the technical implementation and management

responsibilities associated with creating custom software interfaces for the TriZetto Facets claims processing

application.

I was able to successfully define interfaces that enabled clients to send data to Facets as well to move data downstream from

Facets to internal and external systems. In most cases the interfaces were associated with general ledger billing, payments, and

claims processing data. I successfully provided thorough analysis upfront with requirements gathering and gap analysis, as well

as expedited implementation processes due to my technical expertise and understanding of the technology. Clients were able to

improve time to market as well as customer satisfaction due to the quality and speed with which I could provide the solution.

PROFESSIONAL EXPERIENCE - continued

PROFESSIONAL SERVICES CONSULTANT

Sept 1998 – July 2002

ChannelPoint Inc - Colorado Springs, CO

I was responsible for implementing a custom JAVA/Oracle client/server software package. I performed extensive requirements

gathering, system, application, and business process analysis; software and hardware configuration and implementation; quality

assurance; and technical system support tasks on all environments. I was responsible for the full software development lifecycle

(SDLC) for new system features, support processes, and enhancement upgrades.

I successfully provided total end to end implementation and support for clients. I successfully demonstrated intermediate to

advanced SQL skills within a year and had never worked with databases prior. I successfully demonstrated the ability to read and

understand JAVA code within 1.5 years and was made responsible to provide maintenance to JAVA based tools used to configure

and support the implementation of the solution; despite never working with object oriented code before. I not only successfully

demonstrated the ability to become a SME on third part OCR recognition and HP scanning technologies within 1 year

implementing the solution; I was also well versed with integration points into the ChannelPoint product.

TECHNICAL SUPPORT SPECIALIST, LEVEL III

Aug 1995 – Sept 1998

Adobe Systems, Inc. – San Jose, CA

I was responsible for providing product and operating system technical support services to customers through email and phone

support.

I was hired to perform Windows FrameMaker support but within 1 year was already successfully providing support for the Mac

OS, and UNIX versions of the products. Within 2 years, I was successfully providing technical support for Adobe’s

FrameMaker+SGML authoring product on Windows and Mac OS. Within 2.5 years I had been promoted to the highest technical

position possible outside of management and I did not want to move my career down the management track.

SKILLS - Concepts: SKILLS - Software:

VMware LabManager4.0 / vCenter 3.5 - 5.0 / vSphere Client

Enterprise Application Software (EAS)

5.0

Software as a Service (SaaS)

Infrastructure as a Service (IAAS)

Microsoft WCF / .Net4.0

Platform as a Service (PaaS)

IT as a Service (ITaaS)

Virtualization / Virtual Appliance vApp / Cloud Computing

Windows 2005 / 2008 R2

(VMware) / SCCM App-V Server / vCAC 5.2

Service Oriented Architectures (SOA) / SOAP MS Office (2003 / 2007 / 2010)

RDBMS: MS SQL Server / SSIS / SSRS / Profiler (2005 / 2008

R2)

Web Services / Applications (WSDL / XSD) / REST

Sybase12 / 15; Oracle 8i, 9i, 10g

Rapid SQL / Toad

Business / System / Application / Process Analysis Remote Desktop Connection / RoyalTS / RDP

Requirements Gathering / Functional and Solutions Design HP LoadRunner Controller / VuGen 9.0

Implementation SDLC (provisioning, Installation, integration,

SoapUI 3.0.1 / WireShark / Fiddler

configuration, enhancement, QA, Support)

SCM Build / Config / Change processing Perforce / Serena PVCS

SQL / Stored Procedure Development, queries, db

WebSphere 6.1

management

SGML / HTML, DHTML / CSS / XML, XSL, XSLT / VBS / HTA /

Client - Server / Web and Web Services architecture

ASP / JSP / Java / JavaScript / JQuery / JSON / AJAX

Adobe Photoshop / Illustrator / Flash MX, CS / FrameMaker /

Relational Databases (OOA / OOD / OOP)

IE6-10, Firefox 2.5x-current, Firebug

Quality Assurance testing processes Informatica 8.1.1, 8.6.1 / Cardiff Teleform / Rightfax

TriZetto Healthcare Enterprise solutions - Facets / CWS /

Data Migration / Integration (XML / ETL / Reporting)

Quote To Card / CareAdvance – Case Management solution

I can read and understand all programming and scripting

Onyx, Hyperion, Oracle ERP, Concur, HP Open View Service

languages as well as perform minor maintenance changes if

Desk, Go to Meeting

necessary.

EDUCATION

1990 – 1993 West Valley Community College, General Education Saratoga, CA

1993 – 1995 Bachelor of Science Degree, Social Sciences - Evangel University Springfield, MO

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