Project Manager Customer Service
Resume:
Sheterra Andrews
P.O. Box *****, Houston, TX ****1-1181
832-***-**** ***************@*****.***
SUMMARY
• Experienced Quality Control Document Specialist with a goal to implement Process
Improvement Systems.
• Efficient in reviewing and processing orders through SAP & CRM. Average Sales Order
entry 400-500 per week.
• Efficient in Excel to create spreadsheets with template, pivot tables and formulas.
• Experienced in the Oil & Gas Industry - Shell and ExxonMobil.
SKILLS
SAP, GSAP, CRM, AS400, Oracle, Google Earth, G-Forms, AccuTrac, SharePoint, Organice,
MOSS, WeTransfer (LiveLink), Microsoft Office – Word, Excel, Outlook, Lotus Notes
Professional Experience
Iv-AGA, LLC 08/2013-Present
Houston, Texas
Document Control Specialist
Performs quality control checks for all project related documentation in
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accordance with project document control procedures.
Verify revision sequence which includes receipt of client comments before next
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issue.
Ensures all variations from IV-AGA standards as requested by the client are
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approved by the Management Team and documented in project files.
Scan documents/drawings and name the PDF files according to
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document/drawing numbers.
Prepare transmittal for project manager or authorized designee for signature.
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(Sometimes create a manual transmittal on special Projects). Acquire all
signatures in sign-off block on documents prior to project manager review and
transmittal sign off.
Update EDL daily when New Drawings are issued.
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Give General Manager a report of documents/drawings that are issued weekly.
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Maintain Flow Documentation as listed:
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1. Vendor Information
2. Outgoing Deliverables
3. Incoming Deliverables
4. Document/Drawing History (Check Prints/Back Checks)
Timely distribution of latest revision level documentation to all appropriate users
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and ensure that obsolete documentation is removed from distribution.
Provide back-up support to front desk receptionist as needed to relieve and
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perform receptionist duties during lunch-hours, breaks, sick and vacation days as
needed.
Global Information Systems 06/2012-03/2013
Houston, Texas
Records Analyst
MAOP Verification on pipelines.
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Sorting historical pipeline construction documentation to organize, scan, and
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mine pertinent information into a Propriety Software Solution.
Determine documentation for MAOP Relevancy, Integrity, and Irrelevancy.
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Review FMRs, CPRC, Line Card, and Correspondence Memo for pipe integrity.
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Identify and index documentation as work packages including completion
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reports, Hydrostatic test pressure, Mill test, Material Transfer slip, and Map.
Maintain Excel spreadsheets using basic mathematical formulas to configure
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pipe length.
Perform document scanning and mining information into G-Forms for pipeline
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validity.
Utilize Google Earth along with Microfilm to locate pipelines.
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Attach key pieces of information to support the pipe specifications such as
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outside diameter, wall thickness, grade, standard, and seam.
Document all daily activities on progress log.
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Ensure all records are filed and stored after entering data into database in an
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accurately timely manner.
Oce’ Business Services 11/2010-06/2012
Houston, Texas
Document Control Specialist (Contract w/ExxonMobil)
Review and sign Safety logs daily before processing freight.
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Process and verify freight from multiple Global projects (Kizomba, Sakhalin,
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Nigeria (EAP), and others)
Barcode hard-copied controlled documents that were verified and enter into
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AccuTrac database and ensure that information is accurate.
Once the documents are entered, they are then boxed and shipped offsite.
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Create waybills for DHL shipping.
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Send emails to Clients and Third Party Clients to advise them of shipment and
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contents that are being shipped.
Log spreadsheets for each project and keep track of sent and received dates of
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freight.
Develop scanning and attribute information for Vendor Mechanical Catalogues.
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Thorough quality check scanned documents (from third party vendor) for
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completeness, accuracy, and usability.
Maintain status report of Vendor Mechanical Catalogue processing.
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Stage electronic files for loading into the Electric Documentation Management
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System (UDocs)
Shell Lubricants, Houston, Texas 01/2010-10/2010
Scheduler/Supply Chain Liaison Team
Worked directly with plants and customers regarding freight and orders.
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Processed emails accordingly that are sent to inbox.
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Managed Data entry of order intake in SAP
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Track shipping and receiving information through CRM system and ensure that
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all accounts are valid through quality assurance checks monthly.
Changed and corrected any mistakes on shipments to ensure that Plants receive
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supplies in a reasonable time frame.
Contacted Distributor when customers were short or did not receive oil products.
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Used Excel for invoice solution – to adjust customers account. Create
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spreadsheets by using template. Use pivot tables and formulas.
Processed and tracked orders through SAP.
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Invoice Solution & Customer Service Analyst 07/2007-
01/2010
- Answered inbound calls from various customers that needed to place orders for
oil or filters.
- Transferred customers to correct departments and provided numbers for
employees
Entered orders through SAP & CRM. Entered sales order into SAP averaging
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400-500 sales order per week.
- Verified all information to ensure that customers received shipment on the correct
date.
- Ensured that all date time commitments are processed before expired date.
- Assisted with various projects when needed. (Worked on the “Clean up Team” by
correcting errors or inputting missing information for orders that were generated
in SAP.)
- Attended over 100 hours of training for new GSAP system.
- Provided customers & Credit Analysts with different documentations such as;
invoices, statements, proof of delivery, & certificate of analysis.
- Submitted adjustments to Credit Department for invoices that were not billed
correctly.
- Followed up with Credit Department to make sure that credits were given in a
timely manner then contacted customer to inform them of credits.
Waste Management, Houston, Texas 04/2005-11/2006
Data Entry Set Up Clerk/ Customer Service Representative
- Responsible for entering contracts in AS 400 accurately and in a timely manner
to ensure that daily deadline is met.
- Generated monthly reports to ensure that the major accounts were given proper
adjustments and credits.
- Worked in a high volume inbound call center.
- Answered customer inquiries regarding residential/ commercial accounts.
Documented all contacts, actions, and responses in customer database.
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Generate adjustments in Excel for customers. Modify Excel spreadsheet.
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Eagle Global Logistics, Houston, Texas 10/2004-02/2005
HR Benefits Clerk (Contract)
- Processed employee’s benefits into Oracle before enrollment deadline.
- Verified employee information (Forms: I-9, 8850, etc) and ensured accuracy.
- Assisted with HR services (Benefits Administration, FMLA, LOA, Worker’s
Compensation, and Unemployment claims)
- Processed paperwork for new hires and terminations.
- Created Excel spreadsheets that tracked attrition levels.
EDUCATION:
University of Phoenix, Houston, TX
Candidate for Bachelor of Science Degree – Business/Global Management
2011-2012
Eisenhower High School, Houston, TX
Diploma
Contact this candidate