Customer Service Management
Resume:
Jorge T. Villafuerte
Astoria, NY **105
*************@*****.*** 910-***-****
Career Highlights
A professional with 11 years’ service on the United States Marine Corps in Supply and Logistics
Management. Currently seeking an opportunity to develop and further my career with a Federal Job in
Supply Administration and Logistics Management.
Experienced in Supply and Logistics operations and management.
Excellent verbal and written communication skills.
Organized and able to multi-task.
Intermediate skills and knowledge in Microsoft Office Word, Excel, Power Point and Outlook
Expert in the Spanish Language oral and written
Outstanding Customer Service skills
Professional Work Experience
New York Athletic Club Dates: 07/2012 – Present
180 Central Park South
NY, NY 10019
Supervisor: Jim Cirillo 212-***-****
Title: Food and Beverage Director
Duties / Responsibilities
Order, maintain and account for liquor storage room.
Ability to lift 50 lbs.
Send out different transfers to the department within the club.
Supervised the work day and schedule of three barbacks
Created and design wine list for the club
Prepare and process a wide variety of liquor shipments
Operate pallet mover, swing-reach truck; load and unload trucks, perform cycle counts, and prepare
a spreadsheet to track shipments and inventory
Secured and tracked liquor for three different outlets
Manage and budget the spending of the clubs target percentage designated for use on alcohol
purchase.
United States Marine Corps Dates: 8/2008 – Present
Head Quarters & Service Company Grade Level: E-5/ SGT
605 Stewart Avenue
Garden City, NY 11530
Supervisor: Stanley Degoicoechea (347) 738- 0085
Title: Supply and Logistics Manager
Duties / Responsibilities
Supervised and managed 25 Marines under my charge on daily supply and logistics operations which
included receiving, inspecting, locating, storing, rotating, safekeeping, issuing,preparing, shipping,
material return and disposal of supplies and equipment
Ensured the welfare and training of 25 subordinates to ensure the proficiency and mission
accomplishment on the job.
Aided in developing standard operating procedures.
Conducted continuous refresher training, debriefs, and knowledge tests to ensure the readiness and
proficiency of staff members under my charge.
Provided logistical support to five different companies with equipment transfer from Afghanistan to
The Unites States.
Received and distributed over 1.5 million dollars in military equipment and assets to 500 military
members.
Identified overstocked items and return them to the Off-Site Distribution Center for credit.
Complied with standard procedures, fire and safety regulations.
Used detailed technical data from Federal Logistics System
Maintained and used computer systems to input data entry transactions and retrieval of historical
records.
United States Marine Corps Dates: 7/2004 – 07/2008
Headquarters and Service Company Grade Level: E-4/ CPL
Marine Corps Base, Camp Lejeune
Camp Lejeune, NC 28542
Supervisor: Lt Waraksa 910-***-****
Title: Supply Officer
Duties / Responsibilities
• Day to day inventory and maintenance of military gear
• Conducted combat operations for Operation Iraqi Freedom
• In charge in overseeing proper maintenance, storage, and accountability for military equipment
and gear classified as class 9
• Assured pieces of gear that came in and out of warehouse was inventoried and accounted for
within the hard records and computer system
• In charge of training marines to conduct their jobs swiftly, aggressively, exact, and safely
• Deployed to combat operations at Al Anbar Providence twice and conducted tactical resupply
runs to keep the base with up to date everyday needed supplies
• Given a government credit card to purchase non system items and support of operation Iraqi
Freedom
• Tracked over 75 million dollars in preparation for deployment
• Handled 100 million dollars’ worth of gear
• Prepare and process a wide variety of shipments; pull and package merchandise
• Operated pallet mover, swing-reach truck, and picker to transport, stage, and store freight
• Loaded and unloaded trucks, perform cycle counts, and utilize computer to track shipments and
inventory
• Coordinated warehouse operations to support internal and external customers; informally train
new team members. Ensure compliance with environmental health, safety, and corporate
regulations
• Security guard and surveillance officer stationed with loaded weapon to guard premises
Education and Training
Long Island City High School Long Island City, NY United States
Graduated: June 2004
Major: Computer Technology
LaGuadia Community College Long Island City, NY United States
Attended: Sept 2009 – Aug 2012
Graduated: August 2012
Major: Criminal Justice
Marine Corps Institute Quantico, VA United States
Basic Warehousing and Operations
Supply Administration and Operations
Principle of Supply and Logistics Management
Logistics and Supply Computer Applications
Inventory Management
Sergeants Course
Awards and Military Honors
NAVY AND MARINE CORPS ACHIVEMENT MEDAL
MARINE CORPS GOOD CONDUCT MEDAL
IRAQ CAMPAIGN MEDAL (3)
ARMED FORCES RESERVE MEDAL (2)
GLOBAL WAR ON TERRORISM MEDAL
NATIONAL DEFENSE MEDAL
NAVY UNIT COMMENDATION RIBBON
SEA SERVICE DEPLOYMENT RIBBON (2)
Community Service
Ronald McDonald House (Children with Cancer) NY, NY United States Present
References
Ryan O’Conner: Officer In Charge
U.S Marine Corps
(617) 595- 7164
****.*.*******@****.***
Cesar Vera: Section Leader
U.S Marine Corps
*****.****@****.***
Harry Siderakis: Lieutenant
NYPD Counter Terrorism Unit
********@***.***
Carlos Remache: Marine Liaison Officer
Walter Reed National Military Medical Center
*******.*.*@*******.***
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