Customer Service Medical

JoeQuetta Deckard

**** ******* ***** *** ***

Grand Prairie, TX 75052

469-***-**** Cell

*********@*****.***

Qualifications Summary

. Experienced professional with 15 years+ in Customer Service,

Administration, Vendor and Customer Relations.

. Clinical Skills: CPR certified Bandaging, HIPAA Knowledge, AED

Operation, Vital Signs, Medical Terminology, First Aid, ICD9/CPT

Coding, and Medisoft.

. Administrative: Type 50 wpm, 10-key by touch, office management,

multi-line telephones, data entry, 10,000 keystrokes.

. MS Word, Excel, Outlook, Lotus Notes, Lync Messaging, Internet

Explorer, AS/400, JD Edwards System and Citrix System

EXPERIENCE:

Compliance Researcher -CoreLogic

Staffmark

(Wells Fargo- Mortgage)

January 2013 - Present

. Research accounts relative to disputes received from the client.

. Collect and review raw data (i.e., completion reports, invoices,

photographs, documents) to support final conclusions in accordance

with FNMA, FHLMC, and HUD compliance guidelines.

. Perform inter-departmental interviews when necessary.

. Create correspondence, reports and documents.

. Communicate with inter-department ongoing debits.

. Review and respond to vendors' inquiries concerning debit memos.

. Ability to make sound judgments and decisions regarding documents

being reviewed.

Financial Analyst- Default Reconciliation

KForce Staffing

(JP Morgan Chase-Mortgage) October 2011-

October 2012

. Performing accurate reconciliation tasks on default mortgage

accounts.

. Ability to complete analysis on different types of loans to see if

there were losses or gains on the borrower's account.

. Efficiently manage work queue with minimal supervision and errors.

. Reconcile payments to make sure that the corporate advance amounts

are zeroed and correctly assessed.

. Update all DRI modules throughout the analysis process to reflect the

correct out of pocket expenses if any.

. Working all default modules such as Foreclosure, Loss Mitigation,

Bankruptcy, Broken Payment Plans, and Forbearance.

. Ability to efficiently use all mortgage tools and software to help in

the analyst's reconciliation task.

Document Indexer

Adecco Staffing May 2010 - March 2011

(Bank of America- client) Fort Worth, Texas

. Reviewing and Compiling home loan documents into the correct folders

for the underwriters to be able to have quick access.

. Coding documents to make searches easier.

. Ability to identify if documents have been scanned into correct folders,

correct coding and indexing issues.

. Indexing Post Closing documents: Deed of Trusts, Title Commitments, and

Notes.

. Meeting daily exception indexer quotas.

. Sending emails to Wholesale Lending Division Underwriters for missing

documents or loan numbers.

. Researching missing loan numbers using Status Mart or Pipeline Management

System.

. Validating and verifying loan numbers on documents in Pre Closing and

Post Closing.

Account Service Representative

Kaiser Permanente Fort Worth, Texas July 2006 -

November 2009

. Reconciled monthly 22,000 members within 25 days, with an accuracy of

95%.

. Processing medical enrollments, making corrections, retro-activity

adjustments and terminations.

. Posting payments to clients' medical accounts and resolve payment

discrepancies and delinquencies.

. Answer, research, and resolve problems related to membership records and

perform the required follow up activities needed to ensure complete

customer satisfaction.

. Logging daily inquiries and activities into the Macess system.

. Ensure bills are correct and generated, daily invoicing.

. Support Medicare department with membership being assigned into the

correct plan.

. Assist Health Plan personnel in the analysis and resolution of problems

related to membership accounting.

. Contacting the vendor or customer to ensure that eligibility and premiums

are correct and to resolve issues relating to payments or members.

. Facilitate communications across all lines of business and with other

Kaiser Permanente departments.

EDUCATION:

PCI Health Training- Dallas, Texas

Medical Office Administration

El Centro Community College - Dallas, Texas

Completed 18 credit hours in prerequisites

Mountain View College - Dallas, Texas

Certificate of Completion

Accelerated Office Program and Life Management Skills

Contact this candidate