Customer Service Manager
Resume:
Sari Steaffens RT(T)
Hollywood, FL 33020
E-mail: *************@*****.***
Objective: Seeking an opportunity within an organization where I can
effectively maximize my skills as a Radiation Therapist and allow for
personal and professional growth in a long term relationship.
Qualifications
. ARRT License 462446, CRT License RHT 00097905, FL State CRT 83299, and
eligible for other state licensing if needed.
. Experience with the following:
o Varian LINAC Trilogy, 21EX with OBI upgrade, 2100 and 6EX
including opening warm-up and closing procedures
o TOMOTherapy unit with new upgraded software including opening
warm-up and closing procedures
o Perform simulations using Fluoroscopy and CT imaging
o EMR software such as ARIA (Time Planner, Patient Manager,
Activity Capture, RT Charts) and Mosaic
o HDR Procedures for Cylinder and Tandem Ovoid
. Knowledgeable in respiratory gating for simulation and treatments,
BrainLab, and Calypso.
. Advanced in Microsoft Office: Excel, Word, Power Point
Work Experience & Achievements
Radiation Therapist PRN 06/2013 to Present
Memorial Hospital Regional and West locations
. Direct patient care
. Varian Sillouhette and Varian Trilogy
. ARIA Software version 11
. Schedule patients
. Submit treatment charges on a daily basis
Radiation Therapist 06/2010 to 6/2013
Vantage Oncology
. Direct patient care
. TOMOTherapy, VARIAN 21IX with OBI, and 21EX
. HDR: Cylinder and Tandem Ovoid on Nucletron and Varian System
. MultiAccess Version 5.2
. ARIA11 Software for EMR and billing
. Patient setups/Simulations using Ximatron and CT
. Responsible for training new employees on various daily tasks.
. Scheduling patients
. Provide coverage at various sites as needed
. Provide on-call coverage every 4-6 weeks as assigned.
. Helped with transition of new radiation site which included creating
policies for treatment and billing for therapists, doctors, and physics
Quick Job Clerk 11/2006 to
08/2007
Miami Dade College
. Responsible for payroll within department of 30+ employees
. Responsible for processing monthly credit card accounts for department
managers
. Setting up and conducting interviews for potential employees
. Assisted with miscellaneous projects requested by upper management
. Assisted co-workers with assignments as needed
Administrative Assistant 09/2005 to
07/2006
Roland DGA, Inc.
. Trained and supervised temporary employees assigned to the Customer
Service Department
. Worked directly with Manager of Customer Service assisting in all types
of projects
. Managed all extended warranty sales and support, non-conformance
returns, warranty registrations, and database management
. Trained personnel on new database system and data entry procedures
. Created and maintained monthly reports for management, stating monthly
revenue and sales
. Responsible for revamping the non-conformance report procedures, which
made making them accessible to Roland dealers via their website
. Interviewed candidates for open positions
. Clerical duties included but not limited to,; answering phones, sorting
emails and faxes, scheduling meetings, announcing visitors, preparing
monthly mailers as well as phone coverage for receptionist when needed.
Education
Associate Degree in Radiation Therapy Technology
Miami Dade College
. Clinical rotations included Baptist Hospital of Miami and University of
Miami's Sylvester Comprehensive Cancer Treatment Center
Associate Degree in Health Service Administration
Miami Dade College
. Earned critical credits to pursue a Bachelors in Health Administration
Certifications
. ARRT 462443
. California CRT RHT 00097905
. FL CRT 83299
. 4hr HIV/AIDS Certification
. Certificate for Varian BodyFIX Workshop 032011
. Member of the ASRT
References and letters of recommendation available upon request.
Contact this candidate