Health Insurance Project
Resume:
Theresa Ayi
Dyer, IN
***********.***@*****.***
Summary of Qualifications
Multi-tasking abilities
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Strong attention to detail
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Reliable worker with the ability to quickly learn new concepts and skills
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Proficient in Microsoft Office, Social Media Sites, Email, and Internet navigation
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Very strong problem-solving skills
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Experience
Call Reviewer, Humanatic, Contractor 01/12-08/13
• Evaluate calls efficiently for new business opportunities and leads
• Document time of conversations for ease of reviewing for managers
• Strengthen the time-management of businesses with proper categorization of calls
Title Editor, Demand Studios, Contractor 07/11-01/12
• Edited titles for articles using basic grammar and syntax skills
• Conducted Internet research for the proper spellings, word usage, and intent
• Collaborated with colleagues on editing changes and challenges
Benefits Representative, Hewitt Associates, Lincolnshire, IL 08/04-11/05
• Counseled participants on health insurance enrollment, 401(k), and ESPP
• Team leader on various health and welfare project teams
• Trained associates on new plan changes
• Mastered the usage of several tasks and screens at one time
Education
B.S. degree, University of Illinois at Urbana-Champaign, December 1999
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