Customer Service Representative

Location:

Posted:

April 02, 2014

Keith Bibbs

********@*****.***

OBJECTIVE: To obtain a long-term position, in customer care, with a company that offers growth and advancement

SPECIALIZED SKILLS:

● 3 years diverse experience in customer service, collections and account management.

● Well developed call center techniques.

● Valuable negotiation, interpersonal and problem solving skills.

● Organized and able to meet deadlines, handle multiple tasks and uphold job requirements.

● Skilled at performing in and adapting to fast paced environments.

● Computer Applications: Word, Excel, Publisher, Power Point.

● Type 50 WPM.

● Great team leader.

EDUCATION:

Allatoona High School

Curriculum: General Studies

Graduation Date: May 2010

Chattahoochee Tech

Business Management

January 2013 - Present

WORK EXPERIENCE:

Customer Service Rep (09/2013 - 02/2014)

Convergys

Work from home agent. Responsible for providing knowledgeable customer service and information to AT&T

customers. Administering skillful and efficient account maintenance.

Data Entry Specialist/ Lead Generator (11/2012 - Current)

DataLink/N.A. Williams, Acworth, Ga

Data Entry work from home inbound/outbound calls obtaining potential students for college education. Price shopping

and obtaining auto part information.

Customer Service Representative (11/2011 - 01/2013)

Donnelly Communications, Atlanta, GA

Certified Customer Service Representative. Primary daily job duties include data entry, consumer call resolution for

multiple clients and maintaining exceptional quality percentages.

Promotions Consultant (04/2010 - 11/2011)

Secure Watch/ADT, Lawrenceville, GA

Responsible for sales and maintaining an extended knowledge of ADT products and services. This position required a

high amount of charisma and proficient writing and speaking capabilities.