Quality Control Customer Service
Resume:
Heather Morris
************@*****.***
Education
National American University 06/11- Present
Associates
Of Applied Science in Business Administration
Expected Graduation Date: Spring 2014
Summary of Qualifications and Skills
Able to multi-task
Excellent customer service
Knowledge of PC programs including: Microsoft Office, Word, Excel, PowerPoint, and Spreadsheets
Excellent time management
Superior typing and data entry including 10-key
Strong leadership qualities with experience in managing others
Work Experience
CMI Management, Inc. 05/13- Present
Government Clearance
Clerk I
Physically Consolidating government documentation into files
Physically and Electronically combining files
Filing such documents away for later use
Special assignments given by management
Duplicate(s) immigration process
Complete file review
Quality Control
DST Systems 06/11- 09/12
Distribution Representative/Clerical
Cataloguing account applications such as stocks, investments, 401k plans, educational plans, and retirement
plans for multiple clients
Managing large sums of revenue such as checks, money orders, and cashier checks
High performance scanning of the above documentation
Pro Staff 03/10- 10/10
Kansas Department of Motor Vehicle
Mail Room and Clerical
Physically placing decals on license plates including, year, month, and truck decals
Mailing out decals to drivers that registered online
Data Entry
Serco Inc. 10/09-11/09
Government Clearance
Clerk III
Processing hundreds of retired government immigration documents, that were then stored periodically
Filing government archives by date
Data Entry/10-key
Quality Control of government documents
Ecompex Inc. 10/08-10/09
Government Clearance
Imaging Specialist
Scanning government archives and files from Bureau of Indian Affairs, digitizing for legal purposes
Data Entry/10-key
Filing such documents away for later use
Quality Control of the scanning and archiving processes
Mike’s Auto Upholstery 11/02-10/08
Office Manager
Customer relations, providing customers with support before and after the project is performed
Data Entry/10-key
Invoicing receipts
Handling all inbound and outbound calls in a time sensitive and professional manner
Job Bidding of customer cars, boats, and furniture
Collecting customer payments, including cash, checks, and credit cards
Using petty for necessities such as office supplies
Contact this candidate