Project Manager Management
Resume:
Nirmal Sampath
*** ******** **, *** ****, CA . 409-***-**** . ********@*****.***
Profile
Project/Program Manager with 11+ years of progressive experience in all
facets of Software Application Development, Program & Project
Management(Scrum Master), Product Management and Strategic planning.
. Repeated success in building high performance teams and leading the
development, delivery, maintenance, and support of software products &
projects.
. Skilled in collaborating with all levels of the organization to drive
key initiatives and achieve business objectives.
. Proven track record of strong communication and leadership skills
Work Experience
Performant Financial Corporation, Livermore, CA
May 2013 - Jan 2014
Senior Program Manager/Project Manager
Description: Performant Financial Corporation developed a comprehensive
system to process the inbound and outbound files to maximize automation and
streamline on-boarding of new customers.
Responsibilities:
. Pioneered and implemented Agile processes across all departments.
. Managed multiple high visibility projects for Louisiana Tax Amnesty
Program and United Health Care program.
. Managed schedule, tracked timelines and resource usage from a program
level perspective, identify resource gaps and inter project
dependencies.
. Provided work directions and leadership to assigned project resources
to meet deliverables, including partnering with cross-functional team
members at both the business and IT levels.
. Acted as a Scrum Master and was responsible for maintaining the
Product Backlog, Sprint planning, Daily Standup meetings, managing
development/QA and Sprint Retrospective sessions.
. Developed the project status reports, managed the team and resolved
day-to-day issues with emphasis on SDLC. Reported to the Director of
Governance.
. Managed Stakeholder relationship and communication of technical and
non-technical issues across cross functional teams.
. Communicated risks to clients and IT management, project sponsors &
vendors. Developed and executed mitigation strategies.
. Implemented and managed the Change Management process.
. Brief Executive Leadership team in the weekly Steering Committee
meetings.
. Acted as coach, mentor and educator to managers within the function.
Shaklee, Pleasanton, CA
Sep 2012 - May 2013
Senior Program Manager/Project Manager
Description: Shaklee developed its new 180 products as a part a new
strategic initiative to change the marketing and sales strategy of the
company. The existing member center was revamped to support this new B2C
ecommerce initiative. Shaklee also developed the Shaklee 180 mobile
application for Apple and Android Platforms.
Responsibilities:
. Used corporate project management standards to manage schedule,
resource requirements and status reporting. Reported directly to the
VP of Web Development.
. Identified and managed risks/issues associated with projects by using
the expertise of the team to identify problems and took corrective
action. Appropriately escalated issues to management that may affect
project completion.
. Involved in solving complex cross-organizational issues, including the
development of strategies for senior management.
. Managed the integration of the new product to the existing ecommerce
site and also a new Shaklee 180 mobile app.
. Was involved in managing the ecommerce initiative project to make the
ecommerce site compatible with iPad so that it could be used at the
distribution center kiosk.
. Created Project Plan and tracked Project Schedule with input from the
cross-functional team. Managed resource allocation for all assigned
projects.
. Presented status reports in the weekly Steering Committee meetings.
. Determined project cost and project schedule based on scope and
complexity of the project.
. Followed Scrum framework (Agile Software Development) to complete all
the projects in short sprint cycles. Maintained the Product backlog
and was responsible for Sprint Planning.
. Conducted daily Scrum meetings as a Scrum Master to monitor the
progress of the projects and resolved any open issues.
. Used JIRA for maintaining the product backlog and all tasks in a
sprint.
. Came up with recommendations and prepared executive level
presentations and reports to management.
. Managed a team of Onshore and Offshore resources to deliver projects
successfully.
. Was involved in managing projects for all modules
(Catalog/Content/Shopping/Promotions/Pricing/Shipping/Search/Localizati
on) in the B2C portal.
. Worked with the Cross functional teams for Offer definition/strategy,
Pricing strategy and Promotions strategy.
. Managed the Program Roadmap and tracked progress.
. Was a member of the Change Control board to analyze the impact of the
change requests.
. Prioritized bugs, fixes and enhancements in the release schedule.
Symantec, Mountain View, CA
May 2008 - Sep 2012
Program Manager/Sr Product Manager
Description: Symantec developed its own B2C and B2B ecommerce platform to
move all the application development and maintenance in-house. Platform
went live in over 240+ countries and is available in over 20 languages and
supports $1.7B in online business.
http://www.reuters.com/article/hotStocksNews/idUSTRE59B2V920091012
http://www.bloomberg.com/apps/news?pid=20601103&sid=aHgpK4a41X8E
Consumer Store - http://buy.norton.com
SMB Store - http://buy.symantec.com
Responsibilities:
. Worked in Catalog Management (Elastic Path) and Content (Team site),
Pricing, Merchandizing, Shopping, Fulfillment, Channels and
Vendors/Partner modules for the B2C and B2B store.
. Lead the Platform Operations team to launch new Products and Sites for
the consumer(B2C) and the SMB(B2B) store.
. Worked with the Cross functional teams for Market/Competitive
analysis, Offer definition/strategy, Pricing strategy and Promotions
strategy for Demand generation.
. Coached, mentored, motivated and supervised project team members, and
influenced them to take positive action and accountability for their
assigned work.
. Managed the development of mobile ecommerce platform(Beta launch) to
support the launch of Symantec security products.
. Used corporate project management standards to manage schedule,
resource requirements and status reporting.
. Liaised with Key Stakeholders within the program to manage the Product
Strategy and Program Roadmap.
. Worked with cross-functional teams to come up with product positioning
and pricing analysis for new products.
. Brief Executive Leadership team in the weekly Steering Committee
meetings.
. Identified and managed risks/issues associated with projects by using
the expertise of the team to identify problems and took corrective
action. Appropriately escalated issues to management that may affect
project completion.
. Acted as a Scrum Master and was responsible for maintaining the
Product Backlog, Sprint planning, Daily Standup meetings, managing
development/QA and Sprint Retrospective sessions.
. Used Agile methodology for all deliverables.
. Managed A/B/ Multivariate testing which was executed using Test and
Target (Omniture tool)
. Managed modules in SEO and Paid Search.
. Managed site localization for all new Product/Site launches.
. Used Bugzilla and JIRA for issues tracking.
. Mentored team members and business stakeholders to increase team and
business user skill set.
. Prioritized bugs, fixes and enhancements in the release schedule.
. Used Tealeaf to monitor the real time traffic flow and identify the
issues affecting customer behavior.
HP (Hewlett-Packard), Houston, TX
Sep 2006 - May 2008
Project Manager/ Sr Product Manager
Description: ISCS (Integrated Simple Commerce Solution) is a program that
encompasses a new eCommerce operating model, architecture and application.
The objective of this program is to develop and deploy a single B2C
eCommerce platform (with global capabilities and regional extensions) that
will accommodate all of the projected simple private and public online
business and be leveraged by all regions (Japan, Canada, EMEA and VoodooPC)
Responsibilities:
. Delivered the Functional Specifications for Japan, Canada, EMEA and
VoodooPC deployments.
. Was a part of the PMO team for VoodooPC project, the team was responsible
for End to End integration.
. Worked in modules involving Content/Catalog Management (Internal HP
tools) and shopping experience.
. Managed project issues/risks and escalated to management where necessary.
. Communicated status updates in a concise and timely manner to management
. Involved in High Level IT Scoping estimates for all the business
requirements.
. Used Caliber RM as the centralized repository for project requirements.
Traceability of the requirements was done using Caliber.
. Conducted JAD sessions to understand the business requirement and come up
with IT solutions.
. Used MS SharePoint and MS Visual Source safe for version control of all
project documents.
. Was responsible for creating the Use Cases and Process flow diagrams for
all deployments. Process flow diagrams were created using Enterprise
Architect and MS Visio.
. Used UML/Rational Rose concepts for creating the Use Cases.
. Rational Unified Process (RUP) Methodology was followed for all
deliverables.
. Worked with PMO to create a process flow for change control and was a
part of the change control board.
. Prepared the demo material for the end users and conducted training
sessions for all the users of the system.
Delegata, Sacramento, CA
Feb 2006 - Sep 2006
Project Manager/ Lead Business Analyst
Description: Delegata delivers extraordinary value to clients by designing
and implementing innovative and profitable business solutions and systems
strategies through emergent technologies. BTRS (Branch Time Reporting
System) is the time entry product solution to integrate and maintain time
records for all Bureaus and Divisions within Department of Justice, State
Government of California.
Responsibilities:
. Followed Iterative approach of Rational Unified Process (RUP) Methodology
for all
deliverables.
. Used UML/Rational Rose concepts for creating the Use Cases, Activity
diagrams using
MS Visio.
. Identified the scope of the project and was created project plan.
. Tracked project milestones and deliverables
. Was involved in all phases of SDLC of this project.
. Created Use Case Specification and mock up screens for all the use cases.
. Facilitated JAD sessions to identify business requirements and to resolve
technical and
business issues.
. Assisted the GUI team to create HTML pages and JavaScript validations for
all the
screens.
. Designed and created reports using Oracle reports builder.
. Used toad to add, update and delete data for system testing.
. Created and Maintained the Use Case package diagrams using Enterprise
Architect.
. Used Compuware reconcile for tracking all the requirements.
. Performed system testing for all the scenarios based on the test cases.
. Prepared the user training manual and conducted training sessions for all
the users
of the system.
Franklin Templeton Investments, San Mateo, CA
Dec 2005 - Feb 2006
Project Manager/ Business Analyst
Description: Franklin Templeton Investments is a global investment
management organization that offers investment solutions for its clients.
The Global Fact Sheet System (GFS) was Data warehousing project developed
to provide a central repository of company-wide fund information that could
be accessed globally and automate the production of fund specific
literature such as fact sheets and chart books. The GFS data is loaded into
the EW (Enterprise Warehouse) which is the consolidated Enterprise data
warehouse of Franklin Templeton. GFS provides an automated solution to what
was previously a manual process and reduces the duplication of effort
experienced in all the global marketing offices.
Responsibilities:
. Identified the desired capabilities and constraints of new additions to
the GFS system, both from the business and technical perspective.
. Involved in creating questionnaires and conducted interviews with the
SME's of all the countries in scope of the project to gather
requirements.
. Identified the scope of the project and created project plan.
. Creating a project schedule, maintaining milestones and deliverables,
risks and issues management, regular status reporting
. Conducted JAD sessions to gather requirements and for identifying the
risks involved in the planning phase of the project.
. Followed RUP methodology to complete the planning phase in an iterative
manner.
. Prepared the SRS (System Requirements Analysis) and SDS (System Design
Specification) documents to gather the goals and scope of the
requirements gathering phase.
. Performed Data Analysis of the all the third party systems to identify
all the data elements to be loaded in the Enterprise Warehouse.
. Created Relationship Matrix to identify all the common data elements
among the countries in scope of the project.
. Maintained version control of the all documents using Requisite Pro.
Delegata, Sacramento, CA
Feb 2005 - Dec 2005
Project Manager/Business Analyst
Description: Delegata delivers extraordinary value to clients by designing
and implementing innovative and profitable business solutions and systems
strategies through emergent technologies. ESI (Enterprise Strategic
Initiative) is the enterprise level product solution to automate Assembly
and Senate legislative process life cycle for the State of California.
Responsibilities:
. Interacting with the Assembly History Clerks, Senate History Clerks and
the SME's to get a better understanding of client business processes and
gather business requirements.
. Created Use Case Specifications for the all the services of the Project.
Created mock up screens for all the Use Cases using MS Visio.
. Followed Rational Unified Process (RUP) Methodology for all the
workflows, activities and deliverables.
. Created and maintained the Use Case package diagrams using TogetherSoft.
. Creating a project schedule, maintaining milestones and deliverables,
risks and issues management, regular status reporting.
. Worked with the Customers and SME's to identify the reports required for
their current process and created the Report Specifications. Assisted in
creating these reports using business objects.
. Analyzed the Publications of the Legislature and created Chart
Specifications for all these Publications.
. Participated in JAD Sessions to identify the current Business Rules and
Logic for all the artifacts.
. Created and maintained the Requirements Management Plan and Use Case
modeling guidelines documents.
. Used Star team to maintain version control of all the documents.
. Assisted in formulating the Change control process for all the artifacts.
Used Test Director for logging all the Requirements Issues, Change
controls.
. Used Caliber RM for maintaining all the requirements definition. Version
control of all the requirements was maintained and traceability was
established between all the requirements.
. Represented the Requirements team in Change Control Board meetings.
. Created the smoke test plan and conducted Smoke testing for each release
of the project.
Tata Consultancy Services, India
June 2000 - July 2002
Programmer/Analyst working on projects for clients - KLM Cargo and Bank of
America.
Education
Bachelor of Science - Electrical and Electronics Engineering - India -
2000
Master of Science in Industrial Engineering - Lamar University, Texas -
2005
Skillset
Agile Methodology(Scrum, Kanban), Waterfall Methodology, RUP, SDLC, UML, MS
Project, MS Office( Word, Excel, PowerPoint, Visio), SharePoint, Visual
SourceSafe, Confluence, Omnigraffle, JIRA, Bugzilla, Rational Tools,
Caliber RM, Enterprise Architect, Catalog/Content Management systems,
Operating Systems(Windows and Mac).
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