Manager Customer Service
Resume:
Mira Fleming
** * **** ** ********, WI *****
T: 920-***-**** E: ***********@*****.***
Objective
As a bright ambitious person, I enjoy working in a fast paced, highly motivating position where I can assist others while challenging and expanding my knowledge and understanding of the task at hand. I am seeking a position that will utilize my skills and offer the chance for advancement as well as allow me the opportunity to gain additional skills and experience. I have had opportunities to assist in the planning, organization and conducting a wide variety of activities, operations and programs in support of programs; and performed a variety of technical tasks.
Experience
Ashley Furniture Homestore 2013-Present
Sale Associate /SSR
Manager: Joel Robinson
5075 Morganton Rd Fayetteville, NC 28314
* Greeted guest and learned their needs, wants, desires in order to build customer relationships
* Research competition, gained product knowledge
* Follow-up with buyers, informed potential buyers about sales and special events
* Persistence to close sale
* Delivered top-notch customer service to every customers
* Proficient computer knowledge with Microsoft Tools
* Skilled at balancing multiple priorities in a fast paced environment
* Professional telephone skills
* Understands basic financial terms
* Highly organized
* Implement opening and closing procedures
* Manage telephone traffic
* Access inventory information and advise sales associates
* Complete sales transactions
* Execute daily checklists
* Explain terms for customer pick up or delivery
* Handle cash, credit, financing, and checks
Reeve Marketing 2012
Graphic Designer
Manager: Kelly Krump
748 Algoma Blvd Oshkosh, WI 54901
* Designed: posters, campus vision, handbills, logos, T-shirts, table tents, and facebook covers
* Interpret clients email and verbal information into visual forms
* Met deadlines in timely fashion
* Provide examples of varies works
* Worked in Abode products: Indesign, Photoshop, and Illustrator
* Provided information and guidance to other graphic designers
United Migrant Opportunities Service (UMOS) 2009-2011
Family Services
Manager: Janie Velzques
300 S Koeller ST E Oshkosh, WI 54901
* Responsible for implementation of Migrant Day Care family services program
* Assisted in monitoring and coordinating recruitment and enrollment of families including intake process
* Conducted case management including regular home visits, weekly core staff meetings and family file reviews
* Facilitated and coordinated the development of Family Partnerships Agreements outlining family goals
* Provided parents participation opportunities through meetings, training, volunteer programs and parents surveys
* Coordinated and conducted meetings, case reviews, training, open house, and other programs activities
* Assisted with community needs and family needs assessment
* Submitted complete and accurate reports –weekly and monthly reports
* Provided referrals to appropriate staff and agencies
United Migrant Opportunities Service (UMOS) 2008
Teacher
Manager: Janie Velzques
300 S Koeller ST E Oshkosh, WI 54901
* Implemented Migrant Day Care education program to age-appropriate classroom environments and lesson plans
* Ensured the health and safety of children – supervised children at all times
* Established and maintained an indoor and outdoor classroom environment conducive to curriculum-based learning
* Planned and actively participated in field trips and other outings
* Supervised and interacted with children through individualized lesion plans to address individual learning
* Responsible for direct supervision of Teacher Assistants and classroom volunteers include in scheduling
* Maintained appropriate documentation on children and classroom activities and submit timely written reports
* Conducted home visits, parent-teacher conferences, and transition visits for each child in my classroom
* Participate in the collection of in-kind volunteer time to include the necessary documentation for processing
UW-Oshkosh Wisconsin Precollege 2008-2009
Teacher Assistant
Manager: Guadalupe Salinas
800 Algoma BLVD Oshkosh, WI 54901
* Enforced rules, regulation, and policies of University of Wisconsin Oshkosh, Center for Academic Support & Diversity-Precollege and Residence Life
* Create and set up on-campus recreational activities, along with back-up activity plans
* Collect, disburse, and maintain financial records and transactions of participant monies from PreCollege Bank
* Attended and Assist with precollege registration, orientation and award ceremonies
* Monitor conduct of all summer participants and staff during program by knowing the location of participants and staff at all times
* Conducted daily evening floor meetings
* Submitted daily reports
* Maintain confidentiality and possess the following characteristics: excellent critical thinking skills, integrity, strong leadership skills and high professional standards
* Check all rooms, restrooms, halls and common areas in residence halls to ensure that everything was left in good standing
* Participate in a variety of indoor, outdoor, and academic activities
Education
University of Wisconsin Oshkosh, Oshkosh, WI
Bachelor of Science Degree
Graduated 2008-2012
Markesan High School, Markesan, WI
Graduated 2004-2008
Skills
Extensive leadership background in a non-profit environment
Ability to operate a cash register
Proficient in Microsoft word, Excel, PowerPoint, Outlook, Indesign, Photoshop, and Illustrator
Public speaking experience-excellent communication and written skills in English and Moderate in Spanish
Volunteer Activities
* Stocker/Distribution Assistant, CWCAC Food Pantry, Beaver Dam, WI (2008-2013
* Activities Volunteer, Boys & Girls Club, Oshkosh, WI (2011)
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