Quality Customer Service

J AC O B V A R G H E S E

**** *. ***** ** *******, IL 60101 630-***-**** *************@*********.***

PROFESSIONAL SUMMARY

Highly accomplished, adaptable professional with over 15 years of progressive success operations management within the

Electronics, PCB, Automotive, Precision Machining, Plastics (Injection Moulding & Film/Sheet Extrusion/Coating/Precision

Converting), Food Packaging, Medical & Hydraulic Industries. Dedicated director with the proven ability to develop and implement

strategic priorities for operations. Self motivated individual with excellent analytical and problem solving abilities and a broad range

of management skills to drive operational excellence and direct the day to day business operations activities . Natural leader with the

demonstrated ability to forge and lead high performing teams as well as to train and develop junior colleagues to achieve proficiency

and contribute to organization’s goals. Extended international experience dealing with Asia, Europe, Canada & Mexico

AREAS OF EXPERTISE

Operations & Quality Management Project Management Employee Development

Vision & Leadership Procedures & Standards Execution Microsoft Office Suite

Quality Analyses & Initiatives Improving Productivity & Cost Saving Mentoring & Coaching

Value Streaming Process Client Relations Quattro Pro & AmiPro

Written/Verbal Communication Develop& Monitor Dept. Budget Problem Solving

Conflict Resolution IPC Registered Instructor Root Cause Analysis

Analytical & Organizational Skills Performance Improvement Supply Chain

Best Practices Implementation Critical Thinking Strategic Planning

Interdepartmental Collaboration Interpersonal Skills KPI/Metric Analysis

ED UCAT IO N & CERT I F ICAT IONS

MBA, OPERATIONS & INTERNATIONAL BUSINESS LAKE FOREST GRADUATE SCHOOL OF MANAGEMENT IL 2001

B.S., INDUSTRIAL ENGINEERING PURDUE UNIVERSITY IN 1998

A.S., ORGANIZATIONAL LEADERSHIP & SUPERVISION PURDUE UNIVERSITY IN 1997

SIX SIGMA BLACK BELT UNIVERSITY OF TEXAS AND AIR ACADEMY COLORADO SPRING

CERTIFIED TRAIN THE TRAINER IN LEAN TOOLS

CERTIFIED ISO/TS16949, ISO 9001:2008 & ISO 13485 (FDA) 3RD PARTY AUDITOR

PREVIOUSLY CERTIFIED INSTRUCTOR FOR IPC A 600, IPC A 610 & IPC J STD 001 STDs

ASQ CERTIFICATIONS: APQP SIX SIGMA ISO 9000 STATISTICAL PROCESS CONTROL GD&T DOE ANOVA CHI 2 TEST F

TEST T TEST TAQUCHI METHOD HYPOTHESIS TEST QUALITY COST

CAREER EXPERIENCE

Company Name (CONFIDENTIAL) – CHICAGO, IL 2012 – PRESENT

ORPORATE DIRECTOR OF OPERATIONAL EXCELLENCE & QA

C

Direct Operational Excellence and QA functions across all facilities (Over 10 Facilities).

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Responsible for QMS, GMPs, 5S, Safety, Lean, Kaizen, CI Activities, Quality, ISO, AIB, UL, KPIs, Regulatory Affairs and Management of

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Environmental System (EMS) program.

Implementing ISO 9001:2008, Problem solving & Analytical Tools such as 8D, CAPA, 5Y, 4UP, PDCA, DOEs, DMAIC Methodology,

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Brainstorming, Fishbone Analysis, Force Ranking, Six Sigma Methodologies, SWOT Analysis

Develop & establish Mfg. procedures/plan for maintaining high standards of manufacturing quality to ensure products conform to customer

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and internal quality standards.

Establish plant & corporate level KPIs by working with Plant Managers.

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Improve Productivity and Process Efficiency; Work with plant warehouse on Inventory controls obsolete, FIFO, Shelf life.

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Identify Develop new Sales and Market opportunities.

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Develop new Customers and New Product offers by working with R&D, Sales & Marketing

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Implement Supplier Development Program and Rating System

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Oversee Safety, 5S & Lean activities of all plants as well as all new and special projects.

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Create & Implement Best Practices including Flow Charts, Control Plan, and FMEA, New Product Development & Introduction (NPD &

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NPI), ECR&A, Supplier Management & Monitoring Processes, SPC, KPIs, and MRB process.

Manage New Product Stage Gates process and Lead New Machine Validation.

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Quickly address all internal and external issues by Implementing SWAT Team approach (Rapid Response Team).

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Restructure and Streamline functional area and effectively manage the budget.

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Coordinate and improve R&D process by expediting the new product introduction and 80/20 existing business.

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Interface with Supply Chain, Customer Service, Operations, Engineering and R&D...

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Direct and Manage Costs, Budgets, and other metrics

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2009 2012

Consulting Inc.

XECUTIVE CONSULTANT

E

Helped organizations with various aspects of manufacturing improvements to achieve Operational Excellence.

Implemented 5S and Lean Process, Quality Management System (QMS), 8D/Root Cause analysis, PPAP Process, APQP Process, FMEA,

Control Plan, ISO, Safety, Process Flows, and Six Sigma disciplines.

Supported supplier development and audit programs for a number of leading corporations.

Set up New Manufacturing and Product/Process lines.

Conducted ISO9001:2008, ISO/TS16949 (Automotive), ISO13485 (Medical) and 21 CFR 820 (FDA) 3rd party audits for corporations and

medical device manufactures.

Berkshire Hathaway Company (ANDERSON FITTINGS) – OAK FOREST, IL

2006 2009

IRECTOR OF QA & OPERATIONAL EXCELLENCE, ISO & CONTINUOUS IMPROVEMENT/SAFETY

D

Directed all Quality and Operational Excellence functions to improve product & tool design, engineering, cost, quality, liability and safety across

all facilities focused on hydraulic brass & steel fittings manufacturing.

Led product development and tool design teams on smooth transition of new product launches and improved capability of tools and products.

Oversaw all new material testing and collaborated with other departments on approving raw materials.

Partnered with President to set goals and budget for all divisions and ensure compliance with all guidelines and regulatory/safety requirements.

Managed all QMS/ISO, Safety and PM programs for all facilities and production responsibilities as needed.

Utilized a 6σ methodology and a lean philosophy to reduce lead times, lower cost, and improve quality and safety.

Trained, mentored, and guided operational excellence team to achieve greater goals.

Resolved manufacturing and customer quality issues and developed supplier programs to minimize risks and enable vendor management.

Performed sales and marketing functions, receiving over $1.2 Million in RFQ and closing $250,000 in sales in 2 weeks.

Achieved 50% reduction in defects (PPM) by using Lean and Six Sigma tools.

Closed and Set up new production and process lines, reducing set up time by 30% 52%.

Conducted KAIZEN to improve Efficiency, Productivity, Delivery, and Cycle time Reduction.

Danaher (GENDEX IMAGING / KAVO TECHNOLOGIES / DEXIS) – DES PLAINES, IL 2004 2006

ANAGER QA, SAFETY & CONTINUOUS IMPROVEMENT

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Directed all quality, continuous improvements, and safety functions and lead members of the team across 4 different Operations and 2 different

facilities focused on medical device manufacturing.

Defined and implemented QA strategies and goals, ensuring compliance with all guidelines and regulatory requirements.

Collaborated with President to set annual goals for all divisions and create action plans.

Led continuous improvement efforts and trained and mentored cross functional QA and operations personnel.

Performed manufacturing validation procedures as well as production responsibilities as needed.

Conducted life test protocols to improve product reliability, achieving 50% reduction in defects and warranty costs.

Applied one piece flow manufacturing process, achieving 30% efficiency improvement with 50% workspace reduction.

Conducted variable reduction Kaizen project that reduced internal scrap by 60 70%.

Headed introduction of Supplier Approval/Development process, corrective action program, and SWAT team to provide rapid response to

customers’ quality issues.

Omron (AUTOMOTIVE ELECTRONICS, INC) – ST. CHARLES, IL 1998 2004

ANAGER, SUPPLIER QUALITY ENGINEERING & INCOMING INSPECTION; SUPERVISOR, CUSTOMER QUALITY

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Promoted to manage dual role supervising 6 member team across 2 departments.

Responsible for preparing and administering a $500 750K budget.

Developed quality procedures and identified and implemented cost reductions.

Evaluated, audited and work closely with multiple Metal Stamping and Machining factories and Electronics and Injection Molding component

suppliers.

Cultivated relationships with numerous domestic and international supplier s.

Collaborated with suppliers on QA initiatives, including ISO/TS16949 and QS 9000 compliance and related activities.

Assembled and led Kaizen continuous improvement team to identify root causes and implement corrective actions to contribute to zero defect

goals.

Served as primary liaison with key customers and key negotiator in project that reduced claim costs by $825,000.

Implemented Kaizen continuous improvement process, achieving dramatic reduction from 17,000 to 900 PPM product defect levels for one

product within 3 months.

Established visual factory management programs, streamlining parts identification and reducing time and scrap.

Decreased handling defects and resultant product failures through use of division wide ESD training.

Provided Training on IPC STDs, Soldering, SMT, Reflow & Wave Soldering to the Operators.

Pioneered on site component localization teams to improve response to customer needs, saving $575,000 annually.

Reduced supplier notification time from 28 days to 2 hours and production parts validation time from 42 to 3 days.

Coordinated with cross functional team to drive APQP, new product launch, cost reduction, and tool localization.

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