Customer Service Management

Dominique Trotman

** ***** ******

Boston, MA ***24

*********.*******@*******.*** 617-***-****

EDUCATION

Newbury College Brookline, MA

The Roger A. Saunders School Hotel, Restaurant & Service Management

A.S.; Hotel, Restaurant & Service Management December 2013

SKILLS SUMMARY

• Experienced in offering world class customer service

• Offering practiced staff management skills

• Works well independently and in teams

• Detail oriented and organized

• Detail oriented, organized and scheduling time management

• Possess administrative skills including: data entry, filing and call routing

• Proficient in: Microsoft Word, Excel & PowerPoint

EXPERIENCE

Planet Tran Everett MA

Driver October-Present

Norfolk Hardware Boston MA

Cashier September 2013-Present

Longwood Cricket Club Chestnut Hill

Wait Staff April 2013-June2013

Make Meaning Dedham MA

Host/A.C.E August 2012-April 2013

Qdoda Mexican Grill Boston, MA

Front Line Server February2012-August 2012

Boston College Dinning Brookline, MA

Dining Services November 2011-March 2013

Shaw’s Supermarket Boston, MA

Deli Attendant September 2011 – January 2012

Emerald Grille Dorchester, MA

Cashier/Events Management May 2011 – September 2011

Wheelock College Dining Hall Boston, MA

Cashier September 2010- December 2010

Boys and Girls Club Dorchester, MA

Secretary’s Assistant June 2009-July 2009

Paige Academy Roxbury, MA Teacher’s Assistant June 2008- July 2008

Thompson Island Outward Bound Program Boston, MA

Environmental Worker June 2005 –July 2007

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