Customer Service Developer
Resume:
Rekha B
Mail – ******************@*****.***
Mob- 075********
Junior C# Developer
C# Developer
Title
C# Developer
Primary Skills
.Net, C#, .NET Framework 3.5, Visual Studio 2010/2012, Microsoft SQL Server 2010/2012
Location
Manchester
RESUME DETAILS
SUMMARY:
2.5 years of experience in the field of customer services/support/banking/payments,
and started learning .net programming from last 9 months and aiming to be an efficient programmer.
Developed interpersonal and communication and presentation skills, having
dealt with a diversity of clients, staff members. Self motivated; able to set effective
priorities and implement decisions to meet operational deadlines. Adapt easily to new
concepts and responsibilities. Also a team player with strong Interpersonal skills, ability to work independently, good with reporting and
presentations. Well versed with English and French and German and Spanish to an intermediate level.
TECHNICAL/COMPUTER SKILLS:
SOFTWARE
* c#.Net, C#, asp.net, .net framework 3.5, Visual Studio
2010/2012 Web Forms,
Microsoft Office 2003/2007/2010 (Word, Excel)
ASP.Net
*Ability to code, debug and understand the code.
WEB DEVELOPMENT
* HTML/CSS
* XML/JQuery/ AJAX,PHP, JavaScript (learning)
* Strong Internet Skills, Photoshop
* AjaxControlToolKit understanding
OPERATING SYSTEMS
* Windows XP, Vista, 7/8, VMWare
DATABASES
* SQL Server Management Studio 2010
EDUCATION:
2007 2010 India, Bachelor of Arts.
FINANCIAL SKILLS:
* Banking payments, direct debits, international and domestic
* Assist, monitor and prepare reports concerning the process.
*Process trainer and a point of contact for any query related to the team and process.
PROFESSIONAL EXPERIENCE:
Dec 2010 April 2013
HSBC India, Payments specialist/Customer Service Executive.
PROFESSIONAL SKILLS:
• Expertise in researching issues, providing clear and accurate responses, and adapting communications to suit the situation.
• Customer focused professional, acknowledged throughout career for dispensing personalized attention, maintaining
composure under pressure, and multi tasking of various challenges with skilled discretion.
• Reputed for leading daily operations, and "stepping up" to leadership responsibilities as required.
• Enhanced organizational reputation through service excellence.
• Lead teams and played crucial roles in team successes, consistently performed above expectations in a high pressure bank
environment in a timely manner without quality compromise.
• Produced technically accurate presentations on team performance and the volume/transaction flow that graphically
interpreted and presented data at weekly, monthly, quarterly and yearly progress.
• Attended and participated in the weekly business calls to discuss the progress of the team and helped in making the required
improvements.
• Liaised with offshore clientele to trouble shoot process bottlenecks and resolve issues.
• Trained and supervised new staff in banking processes.
• Consistently achieved awards for best performance.
Contact this candidate