Customer Service Management

DYNA M. MICLAT

Home Address:

*** ******** ******* ****** ***** Tarlac

Telephone Number: (045-***-****

Mobile Number: 093********

Email Address: **********@*****.***

Objective:

Seeking to expand my experience as a pharmacist in the prestigious

organization. Interested in position where I can utilize my active

experience and skills for delivering promising work. I would like to

offer my expertise for performing in professional environment

Experience:

STORE SUPERVISING PHARMACIST - CHRISTINE DRUGSTORE - 2007 - 2011-

PHILIPPINES

PHARMACY TECHNOLOGIST- PACIFIC FAMILY MEDICAL SUPPLY - 2012-2014- PALAU

- In charge for filling prescriptions, counseling patients,

maintaining proper paperwork, customer satisfaction, floating to other

pharmacies, proper pharmacy workflow, and error prevention.

- Perform all necessary functions, including providing information on

all prescription and non-prescription medications and products.

- Manage and schedule pharmacists into stores to make sure adequate

coverage is maintained.

- Implement an "outreach" program and planned pharmacists for

community service presentations.

- Train pharmacy technicians to become proficient with the Rx computer

systems and learn the company paperwork and objectives.

- Purchase pharmaceuticals and arrange for return of outdated or

recalled medications, monitored and maintained inventory.

- Maintain highest levels of customer satisfaction at all times, and

resolve any customer service issues Supervise and train personnel and

new pharmacists, and prepare shift schedules as necessary.

- Participate in pharmacy acquisitions and pharmacy relocations and

execute "special projects" to increase Rx volume in problem stores.

Education:

Bachelor of Science in Pharmacy: 2007

Central Luzon Doctors' Hospital Educational Institution

Tarlac City Philippines

Skills:

PROFESSIONAL PROFILE

Highly qualified pharmacist with over 3 years of experience blending

pharmacy services with management, administrative, and consulting

experience in retail and institutional settings.

Demonstrated versatility in adapting to ever-increasing complexity in

the healthcare industry.

Empathetic and intuitive in client interactions; elicit trust and

build strong customer relations.

Committed to providing quality pharmaceutical care as an essential

link in disease management; poised and confident as a contributing

member of the healthcare team.

Flexible in quickly mastering new technologies and information

systems.

AREAS OF EXPERTISE

- Developing policies & procedures

- Multi-tasking

- Organizational management

- Customer service/relations

- Pharmacy management & profitability

- Able to handle volumes of in formations

- Strong analytical skills

- Time management

- RX error prevention

- Motivated/Driven

- Training & mentoring

- Trustworthy

Additional Information:

LICENSED PHARMACIST IN PHILIPPINES - JULY 2007 - PRESENT

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