Customer Service Manager

N I NA NGUYEN

** ******** ******, *******, ** *2149

781-***-****

***************@*****.***

Professional Profile

Recent business graduate with strong organizational, communication, and

customer service skills seeking a full-time position with a credible company

Proficient with Microsoft Office (Excel, Responsible

Word, PowerPoint) Reliable

Multilingual (fluent in English and Honest

V ietnamese) Flexible

Detail Oriented Customer Oriented

E xcellent Mul ti tasking Skills

E ducation

University of Massachusetts, Boston, MA

D ecember 2013

Bachelor of Ar ts, International Business Management

P rofessional Experience

ABCD Acton for Boston Community Development, Boston, MA

2013

Data Entry Assistant

• Processed and sorted data

• Provided statistical reporting on data

• Imported and distributed data as necessary

Asia Palace, Medford, MA

2011-2012

Restaurant Assistant Manager

• Managed shift scheduling of staff

• Worked with staff and management to provide excellence in customer service

• Resolved issues related to both staff and customers

• Provided assistance in the event of an employee being absent

• Managed all paperwork and cash duties

• Marketed the restaurant

• Allocated the duties of opening and closing the restaurant

Faith Nails, Lynnfield, MA

2013

Receptionist

• Part-time receptionist while completing education

• Provided excellent customer service to guests

• Ensured a relaxing and enjoyable experience for all clients

• Coordinated incoming calls, walk-in clients, and scheduling appointments

• Managed cash register and point of sale t ransactions

REFERENCES

Available upon request

Contact this candidate