Customer Service Sales

Kenneth Coleman

***** ******* **. - *****, ** ***53

****************@*****.*** - Cell 512-***-**** Home 512-***-****

Adaptable Warehouse Associate with extensive experience in material handling, inspections and shipping and

receiving.

Focused on continual process improvement and cost reduction. Warehouse Associate familiar with all aspects

of

logistics, shipping and receiving and general warehouse operations.Detail-oriented and highly efficient in

leading

shipping and receiving operations. Able to lift 25 to 70 pounds. Flexible schedule and available for all

shifts.Warehouse

product coordinator with 0-1 years of experience, including in forklift operation.Warehouse Worker

accomplished in

organizing shipments and loading trucks for fast and efficient customer delivery.Hardworking Warehouse

Worker with 4

years experience in a warehouse pick/pack fulfillment and distribution environment.

Highlights

Shipping and receiving Customer-service focused

Safety-oriented Strong communication skills

Production scheduling Natural leader

Defect tracking Exceptional problem solver

Results-oriented Valid Texas driver's license

Multi-asker Adaptable

Safety-conscious Packing and scanning orders

Safe driver Scheduling

Customer service-oriented

WORK EXPERIENCE

Fork Lift Assembler

Stock Building Supply - Austin, TX - July 2013 to Present

Unloaded, picked, staged and loaded products for shipping.Conducted monthly, quarterly and yearly

inventories of warehouse stock.Resolved service issues in a timely

manner, including coordinating and processing returns..Oversaw warehousing and storage practices and

housekeeping. Received incoming shipments and reviewed contents against purchase order for accuracy.

Rotated stock by code and receiving date. Transported goods from racks, shelves and vehicles. Worked at

a rapid pace to meet tight

deadlines. Banded, wrapped, packaged and cleaned equipment. Used propane forklift to load trailer at

warehouse. Packed

containers and re-packed damaged containers. Loaded flat bed by forklift and hand truck. Completed

certification on Powered Industrial Truck. I,II,III,IV,V,VI,VII.

Warehouse Associate

Harbor Freight Tools - Austin, TX - December 2012 to Present

Maintained accurate stock records and schedules.Unloaded, picked, staged and loaded products for

shipping.Conducted monthly, quarterly and yearly inventories of warehouse stock.Resolved service issues in

a timely

manner, including coordinating and processing returns.Oversaw warehousing and storage practices

and housekeeping.Received incoming shipments and reviewed contents against purchase order for

accuracy.Rotated stock by code and receiving date.Transported goods from racks, shelves and

vehicles.Worked at a rapid pace to meet tight

deadlines.Banded, wrapped, packaged and cleaned equipment.Used propane forklift to load trailer at

warehouse.Packed

containers and re-packed damaged containers.Loaded flat bed by forklift and hand truck.

Chauffeur

Super Shuttle - Austin, TX - April 2012 to December 2012

Oversaw scheduling for the day-to-day activities of 2 transportation employees.Coordinated daily delivery

schedules

based on customer schedules, peak delivery times and alternate routes.Obtained and maintained proper

delivery

authorization and pickup documentation.Balanced and handled expense accounts for each trip.Retained valid

proof of insurance and registration in vehicle at all times.Submitted a daily mileage log with trip sheet, fuel,

maintenance and

delivery documentation.

Night Shift Stocker

Albertsons - Austin, TX - June 2006 to May 2007

Designed displays to make the store experience interactive and engaging.Displayed the appropriate signage

for products and sales promotions.Arranged items in favorable positions and areas of the store for optimal

sales.Assisted with buying over the counter and communicating with retail merchants.Organized and located

inventory and updated

store spreadsheets.Upheld stock levels and proper pricing for multiple product lines.Assisted in gathering and

moving

materials and equipment for the assigned displays.Printed various labels and tags for all merchandise.

Customer Service Adviser

Jiffy Lube - Austin, TX - June 2006 to December 2006

Followed checklists to verify that all important parts were examined. Serviced air conditioning, heating,

engine-cooling and electrical systems. Examined vehicles to determine the extent of damage or malfunctions.

Specialized in servicing

brakes and fuel systems. Communicated with customers regarding vehicle issues and potential repairs.

Repaired and replaced belts, hoses and steering systems. Operated pneumatic tools and air compressors.

Removed and replaced

tires, shocks, struts and brakes. Maintained a 100% customer service satisfaction rating. Contributed to repeat

and referral business by using strong customer service and problem solving skills. Repaired and replaced

radiators and

water pumps. Vacuumed car interiors to remove dirt and debris and cleaned upholstery and surfaces. Complied

with state vehicle requirements, including engine safety and combustion control standards. Overhauled

and repaired engines and motors. Ordered accurate amounts of parts and supplies to maintain necessary

inventory. Reviewed the work of 2

auto mechanics. Guided mechanics with decisions concerning repair and replacement of parts.

Fry Cook

Popeye's Chicken Restaurant - Austin, TX - February 1997 to April 1997

Provided courteous and informative customer service in an open kitchen format. Systematically tasted and

smelled all

prepared dishes, and observed color, texture and garnishes. Effectively managed and assisted kitchen staff

in producing

food for banquets, catered events and member dining areas. Consistently kept a clean and safe environment

by adhering to all federal, state and local sanitation and safety requirements. Followed proper food handling

methods and maintained

correct temperature of all food products. Established and maintained open, collaborative relationships with

the kitchen

team. Consistently produced exceptional menu items that regularly garnered diners' praise. Quickly and

courteously

resolved all guest problems and complaints. Prepared healthy, enjoyable breakfasts and dinners for diners.

Conducted

daily inspections and maintained food sanitation and kitchen equipment safety reports. Enforced appropriate

work-flow and quality controls for food quality and temperature. Provided nutritious, safe, visually appealing,

innovative and properly

prepared and flavored food. Set up and performed initial prep work for food items such as soups, sauces and

salads.

Displayed a positive and friendly attitude towards customers and fellow team members. Correctly operated

all bakery

equipment, including ovens, proofers, fryers, sheeter, rounders, scales and mixers. Diligently enforced proper

sanitation

practices to prevent the spoiling or contamination of foods. Persistently strove for continual improvement and

worked

cooperatively as a team member.

EDUCATION

GED in Basic GED

Windham School District - Beaumont, TX

2005 to 2005

Associates in Accounting

Austin Business College

SKILLS

Forklift Certified in Gas Sit-Down, LP Gas Sit-Down Rider, Electric Sit-Down Rider,Powered Industrial Trucks

( I,II,III,IV,V,VI,VII)

ADDITIONAL INFORMATION

FDIC Money Smart Bank On IT,Borrowing Basics,Charging It Right, Section of Money Smart Computer-Based

Instruction(Building:Knowledge Security,and Confidence. Changes-Lifeskills-Certificate of Achievement.

Cognitive Intervention-Networking skills-Certificate of Achievement. Lavaro Career Choice Connection-

Personal Strength,Skills Development,Job Development-Certificate of Achievement. Youth Outreach

Services-Dedicated program speaker helping young people make positive decisions in their lives.Facilitate

discussions that provide a diversion from the negative influences and offer alternatives to detention.

Contact this candidate