Customer Service Representative

MICHELLE ROSE

**** ***** ***** **** #****, Stafford TX 77477

PH. 832-***-****

******************@*******.***

OBJECTIVE

Looking for a great opportunity to work as a Customer Service Representative for a well-known

and growing Company.

SUMMARY OF QUALIFICATIONS

10 years of customer service

Excellent written and verbal communication skills, with an eye for detail

Extremely productive in a high volume, high stress, environment

Proficient in the use of Microsoft Word and Excel

Self starter with a can do attitude

WORK EXPERIENCE

09/23/2013-PRESENT GENERAL DYNAMICS/HOUSTON, TX

CUSTOMER SERVICE REPRESENTATIVE/CALL CENTER

Respond to, handle and resolve customer inquiries. Provide customers with product and service

information. Identify and escalate customer issues. Processing applications.

08/22/2012-09/20/2013 ACS/Xerox Houston, TX

Customer Service Representative/Call Center

Respond to, handle and resolve customer inquiries. Provide customers with product and service

information. Identify and escalate customer issues. Processing applications.

2/12/2012-6/28/2012 Chasesource Houston, TX, worked for ACS/Xerox Company

Document Prep

Responsible for efficiently and accurately prepped and checking documents in preparation for

scanning. Ensuring that each page of documents has been captured during the scanning

process into the system.

2010 – 06/2012 Goodman Elementary School, Fresno, TX 77545

Customer Service Office Assistant -Volunteer

Entered numeric data into Excel based programs. Then sorted, compiled and verified for

accuracy. Sorted mail. Responsible for receiving visitors, obtaining names and nature of visit.

Worked with various departmental offices to obtain information to complete forms. Responsible

for checking and preparing received shipped packages from departments to other departments.

Consent interaction with students, staff, parents as well as outsider agencies. Copying, filing,

faxing distributing mail and answering phones when needed.

2001-2004 RGIS Inventory Specialist, Houston, TX 77036

Inventory Taker

Counted merchandise entered accurate count into machine. Assisted in scheduling workers for

jobs.

1998-2001 Aetna US Healthcare, Sugarland, TX 77478

Customer Service Representative

Answered inbound calls in support of customer needs. Conveyed in a reassuring

manner step by step instructions to resolve application issues. Reviewed and

issued audits on account information and processes. Performed queries in multiple

databases. Identified, researched, and compiled information required for Group reports utilizing

Excel to create spreadsheets. Responsible for correcting and inputting insurance applications.

Heavy data entry for entering and review of new members application for accuracy as well as

correcting errors, missing data/or calling member to obtain documents to complete enrollment

package.

1995-1998 Texas Instruments Inc. Stafford, TX 77477

Wafer Fabrication Clean Room Operator/Packer

Simultaneous operation of several machines, including test programs, debug and daily

preventative maintenance. Prepared Accurate reports/files for the shipping of product. Inspected

product under high powered microscope for damages as well as correctly centered probe marks.

Packed products for shipments.

1994-1995 Houston Community College, Houston, TX 77004

Testing Administrator Assistant

Administered collage, state, and a variety of other test (GED, CLEP, TOFFEL, SAT, TASK).

Constant interaction with public. Monitored stock levels and ordered supplies like test booklets,

answered sheets, and office stock. Scheduled employees for work on weekend State test days.

Data entry as well as alphabetical and numerical filing. Entered numeric data into Excel based

program. Compared data entered with source documents and re-entered data into verification

format to detect errors. Answer and distribute a high volume of calls. Composed and typed

correspondences.

EDUCATION

El Cerrito High, El Cerrito, CA

Graduated 1988

SKILLS

Able to handle incoming, outgoing calls. Excellent ability to response to enquiries through phone

calls. Organizational and analytical skills. Ability to work well with others and to motivate others

to work effectively. Work well under pressure and under minimal supervision. Able to work

and/or interpret data independently. Proficient with computer literate such as Microsoft Word,

Microsoft Excel, and Internet. Comfortable with Fast pace, frequently changing environment.

Excellent ability to compare quickly and accurately the similarities and differences among sets of

letters, Pictures, and objects. Knowledge of record keeping.

REFERENCES

Available upon request

Contact this candidate