Customer Service Sales

RICHARD J. LEWIS

*** *. ******** ***** ***** ~ St. Augustine, FL ~ 32092

Phone: 904-***-**** ~ Email: ********@*****.***

~ Sales & Service / Operations Management ~

Accomplished, proven professional offering extensive experience and a

successful background in sales, customer service and business operations.

Positive and confident personality blended with a strong work ethic.

Results-focused and able to develop strategies that strengthen market

position and enhance revenue growth. Recognized for solid leadership

skills, competitive spirit and ability to present sales presentations to

decision makers. Influential and persuasive communicator with the ability

to build extraordinary rapport with clients and associates.

Supportive Qualifications and Value Offered

+Customer/Vendor Relations +Business Development +Financial

Acumen

+Personnel Management +Relationship Building +Merchandise

Displays

+Product Distribution +Contract Negotiations +Project

Management

+Regulatory Compliance +Key Account Management +Customer

Loyalty

Ruby Tuesday/Restaurant Manager

April 2013-Present

Jacksonville, FL

. Ensures efficiency/accurate performance standards are met by

maintaining communication with all work areas to verify paperwork

and inventory controls

. Demonstrates outstanding guest service skills and always identifies

repeat guests

. Maintains a professional rapport and confidentiality in

communicating with other departments as required by procedure

. Responsible for making sure employees are trained/developed in F&B

Operations and monitors business flow to develop efficient training,

break and shift schedules

. Monitors the inventory of all F&B supplies/orders supplies when

needed

. Demonstrates the initiative to assist all outlet staff when required

by business needs

. Assists with the preparation of annual budgets, operating forecasts

and other required departmental analysis

. Responsible for monthly Profit and Loss accountability

Turning Stone Resort and Casino/Restaurant Supervisor

July 2012-April 2013

Pino Bianco-Rome, NY

. Ensures efficiency/accurate performance standards are met by

maintaining communication with all work areas to verify paperwork

and inventory controls

. Demonstrates outstanding guest service skills and always identifies

repeat guests

. Maintains a professional rapport and confidentiality in

communicating with other departments as required by procedure

. Responsible for making sure employees are trained/developed in F&B

Operations and monitors business flow to develop efficient training,

break and shift schedules

. Monitors the inventory of all F&B supplies/orders supplies when

needed

. Demonstrates the initiative to assist all outlet staff when required

by business needs

. Assists with the preparation of annual budgets, operating forecasts

and other required departmental analysis

. New York State Gaming License

RICHARD J. LEWIS

Resume - Page Two

Lewi's Italian Deli & Catering-Owner/Operator-St. Augustine, FL

Jan 2009-Nov 2011

. Directed deli business operations; implemented effective procedures

and ensured adherence to customer service standards

. Supervised recruiting, selection, staff development, work

scheduling, performance evaluations and employee terminations

. Ensured compliance with government safety and sanitation regulations

and quality control standards; maintained 100% rating on all health

and safety inspections

. Managed sourcing of vendors, contract negotiations, purchasing and

inventory control

. Maintained and improved overall food quality and service; promoted

goodwill and generated repeat/referral business that contributed to

complete customer satisfaction

Hoboken Floors/Territory Sales Manager-Jacksonville, FL

Apr 2006-Nov 2008

. Accountable for sales prospecting from lead generation to complete

customer satisfaction

. Served as mentor for sales associates; ensured orders were properly

negotiated and prepared, billing inquiries were properly resolved

and issues were addressed in a timely manner

. Retained key accounts and clientele in a highly competitive market

accomplished through outstanding customer service skills and follow-

up support

. Accountable for volume growth in territory; grew current client base

by 70% within the first six months

. Built and maintained relationships in existing accounts

. Managed marketing strategies and incentives; ensured sales

objectives were met

Coca Cola, Inc.-Jacksonville, FL Aug

1999-Apr 2006

Distribution Supervisor

. Managed drivers delivery schedule and work allocation

. Conducted employment interviews, made hiring recommendations,

trained new associates and handled terminations

. Established and maintained positive customer relationships and

resolved customer issues

. Served as a liaison between distribution and sales

. Managed DOT and ensured adherence to regulatory compliance

requirements

. Recognized as the "Top Performer" for the state of Florida, 2004

. Developed new business that resulted in increased sales volume;

managed product distribution and space allocation planning

Account Manager

. Executed and closed sales calls; grew gross profit by 84% during

first year and sustained 30 consecutive months of sales increase

over prior year within same territory

. Maintained appropriate inventory levels, company assets and point of

sales; ensured accounts met company merchandising standards and

determined stores product needs, place and transmit order

. Communicated account activities to senior management and sales staff

. Transported, replaced and maintained point of sale advertising

Retail Space Specialist

. Developed and implemented creative promotional techniques that

resulted in the store consistently exceeding sales goals through

successful product presentations

. Completed space resets; cleaned shelving and moved products

. Utilized point-of-purchase materials; created product awareness and

improved sales

. Transported, replaced and maintained point of sale advertising as

appropriate for account[pic]

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