Customer Service Manager

Samuel L. McNeal

***** ******** *****

Euclid, Ohio 44117

Home: 216-***-****

Cellular: 216-***-****

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EDUCATION

Applied, Business Management 1990-1992

Associates Degree Granted

Cuyahoga Community College, Cleveland, Ohio

Total Time Management 2010

Certificate

Lakeland Community College, Kirtland, Ohio

Enthusiasm customer service and operations manager with strong dedication to attain company

goals.

• Hands-on manager who steers and develops well-trained, influence staff.

• Excellent interpersonal communications and exceptional customer service skills.

• History of successfully managing operations within tight deadlines, making sound

decisions, and meeting and/or surpassing sales objectives.

• Excellent attendance record.

• 20 years of experience within the Retail Industry. Sectors of experience and/ proficiency

incorporated:

Budget Management Customer Service Marketing

Profit & Loss Inventory Control Security

Purchasing Strategic Planning EEOC Training

Forecasting Accounts Payable Scheduling

Driver, Good Hands Transportation, South Euclid, Ohio 11/2012-Present

Current CPR certification. Communicate intelligently and pleasantly with patients. Great

written, oral and interpersonal skills that are clear, complete, legible, appropriate and beneficial.

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Sales Associate, WALMART, Chardon, Ohio 12/2008-03/2011

• Cellular phone distribution of AT & T, T-, Spirit and Verizon Wireless.

• Customer credit check with interpersonal communications.

• Aviations of equipment programming of smart phones and droids market.

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Property Coordinator, JCOP, Cleveland, Ohio 03/2007-05/2010

• Responsible for inventory Purchase Order Functional Flow Chart: Center Director,

Finance Manager, Procurement Specialist and Property Coordinator.

• Determine the availability of government surplus property for the center and coordinate

disposal activities in compliance with government and management directives.

• Review all internal move order and control data input to both government and center

system; ensure that proper control is being maintained on Electronic Property

Management System.

Assistant Manager, BAKER’S SQUARE, Cleveland, Ohio 04/2006-02/2007

• Exercised excellent judgment in cost control procedures, financial accounting, inventory

levels and labor management.

Assistant Manager, DSW, Lyndhurst, Ohio 09/2005- 02/2006

• Hired, trained and maintained high energy level of staff of 25.

• Achieved record store sales during months of November and December by spotlighting

customer service and cross-selling.

Sales Associate, DANNY VEGH’S BILLIARDS, Mayfield, Ohio 01/2005-06/2005

• Gained merchandise knowledge and bestowal expertise in the selling of Brunswick and

Olhausen pool tables, Amisco & Darafvee chairs, Pin Ball machines and Foosball tables.

• Learned company service approach, setup and delivery, warranties and pricing schedule.

Marketing Manager, MAGIC JOHNSON THEATRES, N. Randall, Ohio 10/1999-01/2005

• Utilize strategic planning and forecasting to make decisions within the marketing

department, such as sales, advertising, and public relations.

• Developed, administered and monitored budget totaling $25 million including review of

profit and loss statements.

• Mentored and developed staff of 25 supervisors and corporate trainers. Trained

employees to operate Strong II projection equipment; also became Safe Serve food

handling certified.

Store Manager, FAMOUS FOOTWEAR, Beachwood, Ohio 08/1994-09/1999

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• Reduced inventory shrinkage by 90% in six-month period by changing personnel and

frequent counts.

• Exercised excellent judgment in cost control procedures, financial accounting, inventory

levels and labor management.

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COMPUTER SKILLS

Microsoft Word, other proprietary inventory control systems

Gemini-G5040 modular bioptic barcode scanner

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CIVIC

• Member, Glenville reunion committee (eight terms)

• Member, church choir.

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